Burke & Herbert Bank · 3 months ago
Community Bank Manager
Fredericksburg, VA, US
Full-time
Onsite
Senior Level
5+ years expBurke & Herbert Bank is a community-focused bank, and they are seeking a Community Bank Manager to lead a branch team in delivering high-quality customer experiences and achieving sales goals. The role involves coaching team members, managing branch operations, and developing customer relationships to support the Bank's business objectives.
Financial Services
Responsibilities
Coaches, manages, and trains team members to deliver high-quality sales and service experiences consistently in the Bank’s branches
Consistently employs the 7 sales management practices: new customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings
Motivates team members to achieve assigned sales goals
Serves as a role model for team members and colleagues in the delivery of the Bank’s brand promise
Develops and maintains strong knowledge across the full range of products and services that the Bank has to offer
Leads branch team in executing effective operational and quality control procedures to provide high-quality, efficient customer service, ensure compliance, and mitigate risks
Develops business outside of the branch to identify opportunities for new business banking relationships. Manages relationships with business banking customers in partnership with Relationship Managers and Treasury Management team
Identifies opportunities for consumer mortgage relationships and presents quality leads to Mortgage Loan Officers
Identifies opportunities for wealth management relationships and present quality leads to Wealth Advisors
Represents the Bank within the community. Identifies and participates in community and business events for the purpose of increasing awareness of and interest in Burke & Herbert Bank. Participates in Bank sponsored activities and events, including evening management meetings and weekend functions
Develops solid understanding of the assigned branch market. Identifies opportunities for new business. Monitors and communicates local competitive activities
Solves complex customer servicing issues and handles difficult customers effectively
Manages and mitigates operational risks by following established policies and procedures and making sound business decisions
Mentors and develops team of branch representatives with varying skill sets and experience (tellers, sales and service representatives, customer service representatives, assistant managers) to achieve sales, service, and operational excellence. Ensures effective team member communications. Identifies and supports training and development opportunities. Provides ongoing coaching. Prepares performance evaluations. Recommends team member promotions and takes disciplinary action or terminates as appropriate
Prepares information/reports on branch performance/market trends as requested by senior management
Attends educational functions, classes, and training and development sessions as assigned by Senior Management
The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities
Qualification
Required
Strong coaching, motivational, and training skills focusing on sales, service and operations
Excellent oral and written communication skills
Strong organizational skills
Proven sales experience to include developing strong business relationships and meeting/exceeding sales goals
Strong analytical and decision-making skills
Ability to resolve problems effectively and efficiently
Strong ability to handle difficult customers
Strong knowledge of bank products and services and branch operations
Five plus years of commercial branch banking experience
Basic Microsoft Office and Internet Skills
Preferred
Bachelor's Degree preferred
Company
Burke & Herbert Bank
Burke & Herbert Bank provides banking services for personal, business, and wealth management needs.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Boyle
President and CEO
Jennifer Schmidt
Executive Vice President & Chief Risk Officer
Recent News
MarketScreener
2025-12-18
Morningstar.com
2025-10-31
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