West Side Tractor · 4 months ago
Customer Service Advisor- Quarry & Aggregate
Lisle, IL, US
Full-time
Onsite
Senior Level
5+ years expWest Side Tractor is a leading dealer of John Deere construction equipment, seeking a Customer Service Advisor for their Quarry & Aggregate division. This role focuses on building customer relationships, performing follow-up activities, addressing customer concerns, and promoting aftermarket sales to enhance customer experience.
ManufacturingReal Estate
Responsibilities
Markets and sells quarry and aggregate products to specific customers
Markets and sells value added programs such as maintenance plans, machine inspections and special parts promotions
Addresses customer concerns and resolves problems effectively and satisfactorily
Assists the Q&A Sales Department with after sales calls to ensure equipment operates to the customer’s satisfaction
Collaborates with Q&A Team to identify recommended stocking levels for select customers and WSTS’s internal stocking thresholds
Manages Q&A customer order process
Follow safety protocols and ensure everything is done correctly
Completes training assigned by manager
Qualification
Required
5+ years of direct experience in quarry and aggregate industry
Sales experience and ability required
Solid parts and machinery knowledge
Customer Service Expertise: A friendly and professional communicator who enjoys solving problems and providing exceptional service to customers
Tech-Savvy: Proficient in computer use including Internet, data entry and Microsoft Office Programs
Ability to travel within assigned territory and work flexible hours
A valid driver's license and an acceptable driving record
Preferred
QA/QC experience strongly preferred
Knowledge of practical aggregate production methods strongly preferred
Benefits
Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future.
Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.
Company
West Side Tractor
About West Side Tractor Sales Founded in 1962 on Chicago’s West Side, West Side Tractor Sales has grown into a third-generation family business driven by grit, innovation, and a true passion for heavy machinery.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase