Three Bears Alaska, Inc. · 3 months ago
Customer Service PIC (Person in Charge)
Tok, AK, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrThree Bears Alaska, Inc. is a family-owned chain of Alaskan grocery stores committed to providing quality goods and services. The Customer Service PIC oversees team members, coordinates activities, and ensures high productivity and customer service standards in the Front-End department.
Retail
Responsibilities
Greets customers, answers questions, thanks customers and provides prompt and courteous service
Determines correct number of registers needed to accommodate customers and maintain productivity
Coordinates team member breaks, lunches, and side tasks
Coordinates with other departments for help or assistance as needed
Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags and corrects problems to enable smooth flow of customers through the lines
Observes employee performance and paperwork to determine that proper department procedures are followed
Provides training, encouragement, advice and feedback to cashiers
Performs cashiering, boxing, and other front-end duties as necessary, upholding safety and security procedures
Assists customers with questions and problems regarding merchandise, payment, or service to provide prompt and courteous customer service
Makes supply orders, arranges for equipment maintenance and repair, tracks employee errors, and oversees customer service desk
Assures return and exchange procedures are followed
Assists in training of new cashiers
Operate manual pallet jack, wheeled carts, trash compactor, cardboard baler, product marking gun, shrink wrap machine, wrench, screwdriver, pliers, box knife
Performs other functions as necessary or assigned
Qualification
Required
Greets customers, answers questions, thanks customers and provides prompt and courteous service
Determines correct number of registers needed to accommodate customers and maintain productivity
Coordinates team member breaks, lunches, and side tasks
Coordinates with other departments for help or assistance as needed
Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags and corrects problems to enable smooth flow of customers through the lines
Observes employee performance and paperwork to determine that proper department procedures are followed
Provides training, encouragement, advice and feedback to cashiers
Performs cashiering, boxing, and other front-end duties as necessary, upholding safety and security procedures
Assists customers with questions and problems regarding merchandise, payment, or service to provide prompt and courteous customer service
Makes supply orders, arranges for equipment maintenance and repair, tracks employee errors, and oversees customer service desk
Assures return and exchange procedures are followed
Assists in training of new cashiers
Operate manual pallet jack, wheeled carts, trash compactor, cardboard baler, product marking gun, shrink wrap machine, wrench, screwdriver, pliers, box knife
Performs other functions as necessary or assigned
Reliably commute or planning to relocate before starting work (Required)
Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment
Continuously standing, walking, reaching at/below shoulders, frequently lift/carry up to 10 pounds below waist, up to 50 pounds at waist/chest and occasional lifting of up to 20 pounds above shoulders
Preferred
A High School Diploma or GED is preferred
Supervisory Experience Preferred
Customer service, math, computer skills preferred
Benefits
Health insurance
Dental insurance
Vision insurance
Colonial Life Elective Benefits
401(k)
Paid time off
Holiday Pay
Company
Three Bears Alaska, Inc.
Our mission is to continually provide our customers with quality goods and services at the lowest possible price.
Founded in 1980
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Morales
Chief Financial Officer
Recent News
Anchorage Daily News
2025-08-30
Company data provided by crunchbase