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American Alarm and Communications, Inc. · 3 months ago

Security Alarm Technician

Salem, MA, US

Full-time

Onsite

Mid Level

American Alarm and Communications, Inc. is New England’s largest independent security systems integration and monitoring company. They are seeking a Security Alarm Technician to perform installation, testing, inspection, and repair of various security systems to ensure proper functionality and customer satisfaction.

Cyber SecurityInformation TechnologySecurityTelecommunications

Responsibilities

Inspects integrated and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and procedures to ensure that systems are functioning properly. Inspects the quality of work to ensure it meets company standards and recommends quality process improvements

Installs and services small, medium, large, integrated, and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and rules to ensure that systems are functioning properly

Performs troubleshooting and repair functions for all systems including advanced, complex integrated commercial and residential intrusion, fire, access, and video systems such as: programming; troubleshooting computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, bending pipe, etc. Maintains and repairs system components. Tests systems according to written specifications to verify system performance and to determine the cause of system problems

Instructs customers in intrusion, fire, access control and video system operation. Responds to customer questions and requests. Recommend corrective services to adjust customer complaints

Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork. Assists in the explanation of systems alternatives to potential customers. Recommends ways to use additional features and capabilities of system installations

Maintains accurate records of all inspections, service calls and troubleshooting as required. Provides accurate, detailed, and timely paperwork and reports to management

Oversees the work of Systems Apprentices checking for quality, safety, and accuracy. Provides feedback to Supervisors on Systems Apprentice performance. Acts as onsite project lead to meet project timelines and goals

Evaluates new products for reliability and fitness to targeted customer use and profile

Other duties as required by management

Qualification

Intrusion systemsFire systemsAccess control systemsVideo systemsMassachusetts Electricians licenseNetworking knowledgeManufacturing certificationsNICET Fire Alarm certificationProject planningPhysical abilityCommunication skills

Required

High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program

Continuous manufacturer's specialized training

Knowledge of installing, testing, inspecting, and repairing basic intrusion, fire, access, video, networked systems

At least one specialty and basic understanding of networking is required

Basic project planning, administration, and execution

Massachusetts Electricians Journeyman “B” or Systems Technician “D” license

Valid Driver's License

Job requires command of English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions

Ability to lift up to 50 lbs. and working in confined spaces

All candidates must submit to a pre-employment drug screen and background check prior to active employment