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PAYOMATIC · 3 months ago

Asset Recovery Associate Jamaica, Queens- FT,Bilingual Preferred

Syosset, NY, US

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

0+ years exp

Pay-O-Matic is seeking an Asset Recovery Associate to join their team. The role involves providing primary support to the Collections Department and secondary support to the Check Verification Department, focusing on collection calls, customer service, and account management.

Financial ServicesFinTechPaymentsPoint of Sale

Responsibilities

Perform collection calls and/or correspondence in a fast-paced goal-oriented collections department

Provide customer service regarding collection issues; resolve client discrepancies. Responsible for monitoring and maintaining assigned accounts

Accountable for reducing delinquency for assigned accounts

Answers and screens telephone calls in a professional and timely manner; and takes accurate messages with a high degree of professionalism and courtesy

Distributes daily internal/external mail and overnight packages; sends and distributes faxes

Composes, types, and distributes professional correspondence and memorandums, e-mails, and faxes, using individual initiative and as assigned

Assists in development and implementation of department systems and procedures as needed

Performs general clerical duties including but not limited to filing, photocopying, mailing and the like

Demonstrates a high level of professionalism in dealing with confidential and sensitive issues

Conducts research on source documents (returned checks) and compiles researched data

Organizes received data and source documents; identifies data to be entered

Interfaces with appropriate staff to resolve questions, inconsistencies, or missing data

Enters data in alphabetic, numeric, or symbolic form into computer following established guidelines and procedures

Proofs data entered against source documents; makes necessary corrections

Organizes and records work completed

Follows established guidelines or staff requirements to appropriately handle source documents; files, distributes, or returns source documents after data has been entered

Responds to staff members inquiries regarding data entered or source documents

Learn the Check Verification policies and procedures to effectively provide support to the CV Department

Perform other assigned tasks and duties necessary to support the LP and CV Departments

Qualification

Check cashing experienceBanking experienceMicrosoft OfficeFile Maker ProAnalytical skillsBilingual SpanishEnglishVerbal communicationWritten communicationOrganizational skillsProblem-solving skillsInterpersonal skillsAttention to detail