Sun & Ski Sports · 4 months ago
Ecom Hub Associate
86 - NY, Plainview, NY, US
Full-time
Onsite
Senior Level
$16.50/hr - $17.50/hrSun & Ski Sports is looking for an experienced and driven E-Commerce Hub Associate. The role focuses on delivering exceptional online customer experiences by accurately processing incoming merchandise, managing order fulfillment, and maintaining strong communication within the distribution center.
Retail
Responsibilities
Accurately and promptly process all incoming merchandise from vendors — from dock to shipping
Inspect shipments to ensure all items match orders and are undamaged, complete, and correct
Identify, label, and palletize merchandise for proper relocation within the Distribution Center
Use handheld devices to record receiving, packing, and shipping data
Enter PO and FB numbers into AS400, manage ASN/Non-ASN check-ins, and alert management of discrepancies
Order Fulfillment & Returns:
Pick eCommerce orders using a paper-based system
Process customer returns and credit transactions in a timely and accurate manner
Use RF scanners for 'put away' of returned merchandise
Maintain strong communication with the DC management and E-Commerce support to resolve issues quickly
Collaborate with the Buying Team and Vendors to troubleshoot shipment concerns
Research and resolve inventory discrepancies, including concealed carton issues
Act as liaison between DC Operations, Store Operations, and Accounts Payable
Assist with daily unloading and receipt processing to enhance DC productivity and store readiness
Manage daily operations of the receiving area, including shipping and processing tasks
Proactively cross-train in multiple warehouse stations to provide flexible support where needed
Continuously identify opportunities to streamline workflows and improve efficiency
Present solutions to address operational challenges
Maintain a safe and organized work environment
Help minimize inventory loss, including internal, external, and paperwork-related shrink
Operate a manual pallet jack to move merchandise into the proper staging areas
Qualification
Required
Proven experience in a fast-paced Distribution Center or receiving environment, managing multiple departments and direct reports simultaneously
Hands-on experience working with corporate merchandising, buying teams, retail store operations, and third-party providers
High-level understanding of WMS (Warehouse Management Systems), EDI (Electronic Data Interchange), and enterprise systems
Skilled in process development, system usage, and troubleshooting
Proficient in Excel, Word, Microsoft Outlook, as well as freight/parcel software and handheld data collection equipment
Exceptional interpersonal and communication skills to maintain strong working relationships with vendors, buyers, store teams, and senior leadership
Highly organized with a proven ability to lead teams toward efficient, effective, and results-driven operations
Capable of generating and analyzing management reports for intra-departmental decision-making and performance tracking
Promotes a positive team environment with high morale while maintaining accountability and productivity standards
Oversee and participate in the timely and accurate receipt of incoming and outgoing shipments
Ensures all freight is properly documented, noting shortages, overages, and damages for quick resolution
Able to quickly assess challenges in the receiving area and make informed decisions to maintain service levels and operational flow
Benefits
Employee Purchase Discount
Company
Sun & Ski Sports
Since 1980, Sun & Ski Sports has been inspiring adventure.
Founded in 1980
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sicily Dickenson
Chief Marketing Officer
Company data provided by crunchbase