BEAT ยท 2 months ago
Help Desk Specialist (Systems Customer Suppor
FairField, CA
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $65K/yrBEAT is a company that provides extensive benefits and support services. They are seeking a Help Desk Specialist to troubleshoot hardware and software problems, support end users, and create documentation.
Cyber SecurityInformation TechnologyRetailSecurity
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions
Monitor backups and maintenance logs
Answer calls or tickets to support end users with applications, hardware, software, and networking
Create end user documentation and knowledge base articles
Support server, common user applications, desktop services, and network connectivity and associated hardware
Qualification
Required
Must be a US Citizen able to obtain a US Government clearance with the Department of Defense
CompTIA Security+ certification
Experience troubleshooting hardware and software problems in person and remotely
Ability to monitor backups and maintenance logs
Experience answering calls or tickets to support end users with applications, hardware, software, and networking
Ability to create end user documentation and knowledge base articles
Experience supporting server, common user applications, desktop services, and network connectivity and associated hardware
Benefits
Matching 401(k)
Medical, Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Short-Term and Long-Term Disability
Education Assistance
Paid Holidays, Paid Time Off, and Sick Time Off
Company
BEAT
BEAT (Business Enabled Acquisition and Technology, Inc.) is a global provider of business, healthcare, and information technology solutions.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Albert Dickson
Chief Operating Officer
Matt Williams, MBA, PMP, SASM
Chief Growth Officer
Company data provided by crunchbase