Skyline Technology Solutions · 4 months ago
Security Service Technician
Glen Burnie, MD, US
Full-time
Onsite
Mid Level
$25/hr - $40/hr
3+ years expSkyline Technology Solutions is seeking a Security Service Technician to join their team. The role involves servicing and installing CCTV and Access Control systems, providing customer support, and maintaining equipment while ensuring exceptional service delivery.
ConsultingCyber SecurityInformation TechnologySecurityVideo
Responsibilities
Effectively install, program, and test CCTV systems (interior and exterior camera installations, installing conduit, and adjusting the camera’s aim and focus) and Access Control systems
Routinely support install projects by troubleshooting cameras remotely, configuring cameras and programming VMS/Access Control software, and supporting VMS and access control requirements
Efficiently install, terminate, and test fiber, cat5e, and Access Control Cabling, as well as test, adjust, maintain, and troubleshoot structured cabling systems
Diligently respond to all SOAR service tickets and provide required updates i.e., follow up with customers if there is missing information, schedule site visits, and escalate challenges or concerns that a customer may have to the Service Manager
Expertly create badges in Genetec, create and edit access groups in Genetic, and perform upgrades to the Genetec Software
Graciously assist the commissioning technician with equipment set up, remove and rearrange equipment at various on-site locations, coordinate and assist with procuring materials, supplies, and services, and provide daily project updates to project managers and Service managers
Responsibly maintain company vehicles and other company equipment when driving to and from customer locations and optimize minimum/maximum levels of stock material in each company vehicle
Routinely complete daily service tickets with the required information, capture project deliverables (including pictures), update drawings and diagrams, compile site notes, and update project SPEC sheets as needed
Collaboratively work with vendors/manufacturers to support and resolve issues
Proactively lead and mentor other technicians, acquire certifications and clearances, schedule self-paced training on multiple manufacturers, complete quarterly performance and management reviews and attend development classes
Qualification
Required
High School diploma or GED
3+ years of experience working in the low-voltage industry
3+ years of experience in CCTV camera solutions and Access Control systems
Current Maryland driver's license
Well-versed in installing and configuring various lockets (strikes, maglocks, IP/PoE locksets, Wifi, Bluetooth, etc.)
Able to read and understand wiring diagrams and schematics as well as system architectures for multiple platforms
Ability to proficiently use an electrical multimeter, basic, specialized, and powered hand tools
Ability to work well independently with minimal assistance and successfully delegate tasks and responsibilities to other team members
General knowledge and a basic understanding of networks and computer systems
Strong Microsoft Office skills, including Visio
Strong organizational, verbal, and written communication skills
Ability to lift 75 pounds
Preferred
Certifications preferred in: Genetec Omnicast/Synergist cert., Axis Camera Specialist Cert., Galaxy Cert., Feenics Cert
MSP Security license and/or DCJS Security License, preferred
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
FSA Plan
Paid Time Off
401K Retirement Savings Plan
Training & Tuition Assistance
Disability & Life Insurance
Company
Skyline Technology Solutions
Skyline Technology Solutions is a technology consulting firm focusing on IT services, video sharing, and cybersecurity.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mia Millette
Chief Executive Officer
Paul Lennon
Chief Technology Officer
Recent News
Maryland Daily Record
2024-05-21
The Business Journals
2024-04-09
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