YMCA of Greater Omaha · 3 months ago
Blair Family YMCA Member Services Representative
Blair Family YMCA, Blair, NE, US
Full-time
Onsite
New Grad, Entry Level
$13.50/hr - $14.45/hrYMCA of Greater Omaha is a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. They are seeking a Member Services Representative to deliver excellent service to members and guests, engage with prospective members, and support member retention through various customer service functions.
Non-profit Organization Management
Responsibilities
Provides excellent service to members, guests and program participants in the Y and on the phone, contributing to member retention
Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships
Builds relationships with members; helps members connect with one another and the YMCA
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
Applies all YMCA policies to support member services
May hand out locker keys, locks and towels; may monitor the locker rooms as required
Actively participates in department and branch staff meetings and/or related trainings
Performs other duties as assigned
Qualification
Required
At least 16 years of age
Excellent interpersonal and problem solving skills
Previous customer service, sales or related experience
Basic knowledge of computers
Ability to work independently with attention to detail required
Complete before first shift: YMCA cause & culture training; membership-specific computer training; all required abuse prevention trainings
Complete within 30 days of hire: BLS CPR; First Aid (provided by YMCA)
Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check
Follow youth boundaries policies and abuse risk management training
Report suspicious behavior, policy violations, and adhere to mandated abuse reporting and responsibilities
Benefits
Free individual YMCA membership
Locations across the metro – likely a Y near you!
YMCA program & childcare discounts
Flexible work attire – Y shirts provided & you choose your style
Tuition discounts, training & development, & opportunities to advance.
Rain On Demand Pay – get paid quicker
100% employer-paid retirement contribution of 12% of earnings – no employee match or contribution required (after meeting eligibility requirements)
Enjoy a flexible schedule, work with great people, & make a difference in our community!
Company
YMCA of Greater Omaha
The YMCA of Greater Omaha, established in 1866, is a 501 C 3 not for profit organization that is governed by a volunteer board of directors with a geographic scope that covers four counties in a two-state area: Douglas and Sarpy Counties in Nebraska; and Mills and Pottawattamie Counties in Iowa.
Founded in 1866
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rebecca Deterding
President & CEO
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