Vital Design · 2 months ago
eCommerce Account Manager
Portsmouth, NH
Full-time
Hybrid
Mid, Senior Level
$40K/yr - $130K/yr
2+ years expVital Design is a company that specializes in digital marketing and website development. They are seeking an eCommerce Account Manager to serve as a critical link between clients and internal teams, overseeing tasks to meet client needs and objectives.
AdvertisingFashionWeb Design
Responsibilities
Manage client expectations through proactive communication and scope management
Manage production and timelines to ensure on-time, on-budget completion of all tasks within a project or ongoing digital marketing initiative
Manage complex eCommerce integrations with clients and third-party partners
Retain a strong understanding of eCommerce platforms, including Magento, Shopify, and WooCommerce, through on-the-job experience and certifications
Work with our senior digital marketing, website development, and brand strategists to develop project plans that meet client objectives
Work with our awesome designers, developers, copywriters, photographers, and other media-production specialists to execute projects on time and on budget
Attend and help lead project kickoffs, weekly client status update calls, periodic planning meetings, and other critical milestone meetings
Manage client billing and look for opportunities to add value through additional projects and initiatives
Become the in-house expert of the client’s business and industry
Stay informed about industry developments and best practices and apply cross-platform learning to benefit your clients
Help make Vital a better place by finding opportunities to help improve our culture, our process, and our client results
Qualification
Required
Have at least two years experience working as a project manager or account manager in an agency or internal brand environment
Have experience managing projects within one or more of the following disciplines: Performance-based digital marketing with a focus on traffic and lead generation, Website development and design, Multimedia production (photo and video shoots, podcasting, etc.), Brand strategy, including naming, messaging, and visual identity
Have experience using project management software to keep projects on track
Have a working knowledge of digital marketing, website development/design, and/or brand strategies and best practices
Know Google Workspace apps like a pro
Be process-focused, with the ability to manage multiple complex projects at once
Be comfortable leading both internal and client meetings and calls
Be a team player who is prepared to work closely with a creative team
Have excellent client management and communication skills and exceptional attention to detail
Preferred
Have experience using Google Analytics to track and measure performance
Have experience using digital marketing tools such as Hubspot, Moz, Sprout Social, Buffer, MailChimp, Constant Contact, BuzzSumo, CrazyEgg, etc
Have experience using project management and collaboration tools such as Teamwork, GatherContent, Invision, and Userback
Benefits
Health benefits.
Simple IRA.
Flexible Work from Home Schedule:
Fluid workday hours (we just ask that you find time for 8 hours of work).
Freedom to choose a hybrid WFH and/or in-office schedule.
Company
Vital Design
Vital Design is a marketing and advertising company offering web design, inbound, and digital marketing services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
J
Julia Ahumada
Co-Founder, Director of Brand Strategy
Zac Gregg
Managing Partner, Founder
Company data provided by crunchbase