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Volunteers of America-Greater New York · 2 months ago

IT Support Associate

New York, NY 10020, USA

Full-time

Onsite

New Grad, Entry Level

$25/hr - $25/hr

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. They are seeking an IT Support Associate to assist the IT team with day-to-day technical and administrative tasks.

Home ServicesNon ProfitSocial

Responsibilities

Assist with the building, installation, and deployment of computer hardware

Assist with the buildout, programming, and deployment of cellular phones to VOA-GNY employees as required

Assist with the upgrade to the 50th street admin office with newest version of OKTA retiring SMS verification and moving to OKTA verify for MFA

Supporting Microsoft Windows and Apple MAC environments, including the windows stack, Active Directory, and hosted e-mail systems. Imaging and Deploying Desktops and Laptops for end users

Assist security team with the monitoring of Active Directory, DNS, DHCP, Windows Shares, Antivirus and backup servers

Perform other duties as assigned

Qualification

Customer serviceMicrosoft WindowsApple MACProblem-solvingActive DirectoryVerbal communicationWritten communicationTeam playerDetail oriented

Required

60 college credits in Business Administration, MIS, or equivalent discipline or satisfactory combination of education and experience

Must have exceptional customer service and phone etiquette skills, excellent verbal and written communication skills

Team player. Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities

Take initiative, and response to time-sensitive situations are essential, along with discretion and good sense in dealing with clients