DH Pace Company, Inc. · 3 months ago
EDS Service Department Coordinator
Olathe KS
Full-time
Onsite
New Grad, Entry LevelDH Pace Company is a distribution, construction and service organization that has been in operation for over 95 years, offering a complete range of door and door-related products. They are seeking a Department Coordinator to effectively coordinate field employees in Olathe, KS, ensuring customer satisfaction and managing scheduling and billing processes.
Building MaterialConsulting
Responsibilities
Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Ensuring customer COD payments are collected prior to job completion
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
Assist with billing paperwork and meeting customer billing document requirements
Create and maintain service tickets to ensure service dates are met
Work with estimating team to provide service quotes when required
Assist field techs with technical/mechanical troubleshooting/problem solving
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Other responsibilities as assigned
Qualification
Required
Experience using Microsoft Office Suite
Must have excellent communication skills and focused on customer service
Must have good time management skills, be organized and the ability to multi-task
Represent the company in a professional manner
Preferred
Experience in a dispatch or other high volume administration field is a plus
Benefits
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
Company
DH Pace Company, Inc.
The DH Pace Company, Inc.
Founded in 1926
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rex Newcomer
President/CEO
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