Apply on Employer Site

Revolgy · 2 months ago

L1 Cloud Operations Engineer (remote South-East Europe)

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. They are seeking an L1 Cloud Operations Engineer to be the first point of contact for clients, responsible for ensuring the smooth operation of cloud infrastructure and providing exceptional support.

Cloud InfrastructureInformation Technology

Responsibilities

Providing timely and helpful responses to customer inquiries and issues via email, phone, and other channels

Troubleshooting and resolving common infrastructure outages and support issues, including diagnosing problems with third-party services and deployment environments

Creating, updating, and maintaining accurate records of all customer interactions and issue resolutions within our ticketing system, ensuring adherence to SLAs

Working on tasks to automate business processes using various tools and technologies to improve efficiency

Performing routine administrative and operational tasks directly within AWS or GCP cloud management consoles

Communicating important updates from cloud providers (e.g., pricing changes, end-of-support notifications) to relevant internal stakeholders

Qualification

AWSGCPInfrastructure as CodeKubernetesGit/GitHub/GitLabProgramming languageObservability conceptsLinux proficiencyCRM systemsTicketing systemsObservability toolsCommunication in English

Required

1-2 years in an IT role (support, networking, dev, or sysadmin) with hands-on experience in at least one major cloud provider (AWS or GCP)

Experience with AWS (preferred) or GCP

Infrastructure as Code (Terraform, CloudFormation)

Experience with Kubernetes

Git/GitHub/GitLab

Proficiency in at least one programming language

Understanding of core concepts like observability, networking, and cloud management consoles

Excellent communication in English

Preferred

Experience with AWS (preferred) or GCP

Experience with specific observability tools (Prometheus, Grafana, PagerDuty)

Experience with CRM and ticketing systems (Freshdesk, Zendesk)

General Linux proficiency

Benefits

Fully Remote: A 100% remote position with the flexibility to manage your own schedule.

Impactful Culture: Join a supportive team driven by values like teamwork and innovation, where your proactivity is always celebrated.

Commitment to Growth: We invest in your professional development through our "Continuous Learning" mindset, supporting both hands-on experience and certifications from our partners AWS, GCP and others.

Innovation in Action: AI and automation aren't just buzzwords here. They are essential tools we expect everyone to use to amplify their impact.

Autonomy & Accountability: Enjoy the flexibility and trust to influence your work, with full accountability for delivering results.