Zifo · 5 months ago
Customer Success Manager
San Francisco, California, United States
Full-time
Hybrid
Mid LevelZifo is hiring a Customer Success Manager to manage relationships with their strategic customers in the U.S. The role involves active account mining, managing revenue streams, and ensuring successful partnerships with customers.
Data ManagementInformation Technology
Responsibilities
Partner with Customer Success and Delivery teams in kick starting engagement with new customers/business areas/products
Understand customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo
Manage the engagement with customers and Zifo’s internal teams, in alignment with Zifo’s culture and values
Partner with Service Delivery Management teams at Zifo to ensure transition of projects from Account Mining to Project execution
Perform active Account Mining by expanding relationships beyond the current set of customer contacts/business groups and work with the Client Partner on the business plan for success
Be the Zifo champion for Requests for Proposals (RFPs) from Customers; Work closely with Client Partners and/or own the response to RFP’s and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies
Identify and propose Value Adds, means to realize and ROI for the customer
Be accountable for the successful business outcomes as part of the relationship between Zifo and client organization
Establish and nurture relationships with clients, convert them to Zifo champions and build rapport with multiple stakeholders within our customer portfolio
Ensure Zifo’s ongoing business with customers are renewed as appropriate
Be accountable for steering committee meetings and presentations with customer leadership
Provide insights into industry trends and share consultative inputs with customers
Proactively suggest best practices internally in Zifo and with customer interactions in the spirit of ongoing improvements and excellence
Qualification
Required
Experience in customer success or account management roles
Strong communication and interpersonal skills
Ability to manage multiple projects and priorities
Proven track record of building and maintaining customer relationships
Experience with Requests for Proposals (RFPs)
Understanding of customer expectations and requirements
Ability to work collaboratively with cross-functional teams
Strong analytical and problem-solving skills
Ability to identify and propose value adds for customers
Experience in managing revenue streams and business outcomes
Preferred
Experience in the life sciences or healthcare industry
Familiarity with project management methodologies
Knowledge of industry trends and best practices
Experience working in a hybrid work environment
Company
Zifo
We help science-driven organisations innovate for a better future through our full range of specialist scientific informatics services.
Founded in 2008
1001-5000 employees
H1B Sponsorship
Zifo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (101)
2023 (57)
2022 (66)
2021 (59)
2020 (63)
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-09Acquired
Leadership Team
Raj Prakash G
Co-Founder & CEO
Narasimhan Aravamudhan
Vice President - Service Delivery
Recent News
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