Analyst, Service Desk jobs in United States
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H.I.G. Capital · 2 months ago

Analyst, Service Desk

positionSan Francisco
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$110K/yr - $120K/yr

H.I.G. Capital is a leading global private equity investment firm focused on mid-cap investments. They are seeking a customer-focused Service Desk Analyst to join their IT team in San Francisco, responsible for resolving incidents, providing tier 1-2 support, and ensuring exceptional service to users.

CreditFinanceFinancial ServicesInsuranceReal Estate

Responsibilities

Resolving Incidents and Service Requests associated with end user software, PC hardware, and mobile technologies
Documenting all actions on the ticket in the Service Desk application, detailing diagnostic, and troubleshooting steps performed, and the resolution; where necessary, providing high quality escalations to Global support groups or external service organizations
Provide Tier 1-2 level service to all users in local office and remote support for all branch locations
Troubleshooting enterprise desktop PC and laptop hardware issues
Excellent customer service skills. Requires regular interaction with employees at all levels of the company
Keeping customers informed on progress of their ticket until they have agreed the resolution
Providing enhanced support for identified key leaders
Taking care of the firm’s hardware assets by timely and accurate recording of all asset assignments
Assisting with PC builds and configuration
Hands on experience with computer imaging
Remote access IT assets to provide support or troubleshoot issues
Administer mobile device management

Qualification

Microsoft Windows 10/11Microsoft Office 365Microsoft SCCMIntuneWindows Server OSVMwareNetwork troubleshootingMonitoring toolsEndpoint Detection solutionsLearn quicklyExceptional communication

Required

Bachelor's degree in Computer Science, Computer Information Systems, or similar degree or equivalent work experience required
Expert in Microsoft Windows 10 / 11 issues
Experience with Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.)
Microsoft 365 support and configuration
Microsoft SCCM or Intune
Understanding of Windows Server OS and ability to troubleshoot and correct problems
Experience with VMware
Troubleshooting skills with wireless and wired networks, firewall and telecommunication devices
Exceptional communication skills - written and verbal
Ability to quickly learn new skills and technologies
Experience and familiarity with monitoring / alerting tools (i.e., PRTG, WhatsUp Gold, Logic Monitor, etc.)
Enterprise AV / Endpoint Detection solutions (e.g., Bitdefender, Sophos, Trend, Cylance, CrowdStrike, etc.)
Exposure to Cisco routers and switches and Fortinet firewalls
Must be able to lift, carry, push, or pull up to 25 lbs

Company

H.I.G. Capital

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H.I.G. Capital is an investment firm specializing in private equity, real estate, and healthcare industries.
dateFounded in 1993
location
Miami, Florida, USA
people-size501-1000 employees
web-link
https://hig.com

Funding

Current Stage
Late Stage
Total Funding
$36.48M
Key Investors
Dyal Capital Partners
2016-12-12Private Equity· $36.48M
2016-08-03Private Equity

Leadership Team

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Sami Mnaymneh
Founder, Executive Chairman and CEO
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Aaron Tolson
Managing Director

Recent News

GlobeNewswire
Trends and Investments in Fiberboard Packaging Market 2025-35
2026-01-09
Pulse 2.0
H.I.G. Capital Agrees To Sell Subsea Telecom Provider Xtera
2026-01-03
capital-riesgo.es
H.I.G. Capital Signs Binding Agreement for the Sale of Xtera
2025-12-31
Company data provided by crunchbase