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Rentana · 2 months ago

Revenue Managment Customer Success Lead

United States

Full-time

Hybrid

Mid Level

3+ years exp

Rentana is focused on enhancing client satisfaction through effective product adoption. The Revenue Management Customer Success Lead will support client onboarding and training, build strong customer relationships, and provide data-driven insights to improve customer experience.

AppsArtificial Intelligence (AI)Software

Responsibilities

Support the onboarding process for multifamily owners, operators, and property managers

Conduct training sessions (onsite and virtual) to ensure client teams are well-equipped to use Rentana's products

Develop and update customer-facing resources, such as FAQs, user guides, and training videos

Monitor customer health metrics, identify potential risks, and proactively address issues

Collaborate with cross-functional teams (sales, product, support) to resolve customer issues and improve the customer journey

Collect and analyze customer feedback to drive continuous improvement in processes and products

Serve as a primary point of contact for day-to-day customer inquiries and support needs

Assist in tracking customer success metrics and providing performance insights to the leadership team

Qualification

Multifamily Revenue ManagementCustomer Success ExperienceB2B SaaS ExperienceProject ManagementCommunication SkillsTeam CollaborationCustomer Experience Focus