Penn State University · 3 months ago
Customer Service Representative
University Park, PA
Full-time
Onsite
New Grad, Entry Level
$32K/yr - $46K/yr
0+ years expPenn State University is a prominent institution seeking a Customer Service Representative to provide support for various university functions and services. The role involves assisting customers, troubleshooting issues, processing orders, and promoting university services while maintaining knowledge of university policies and procedures.
Higher Education
No H1B
U.S. Citizen Only
Responsibilities
Greet faculty, staff, students, and visitors, often serving as first point of contact; assist in person, electronically, by telephone, or mail
Using knowledge of University policies, procedures, practices, and protocols, investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; follow-up as necessary; escalate as required
Facilitate a variety of customer experiences including, but not limited to processing orders and registrations; creating ID cards and specialty badges; communicating campus logistics information such as on-site navigation and transportation service information, parking, and facility access/restrictions
Promote and market products, projects, programs, and services; explore, determine, and strive to accommodate customer desires, needs, and requirements
Provide on-site and e-commerce ticketing and product sales, verifying eligibility; process or collect cost/fees; prepare invoices and settle payments; issue receipts/refunds
Communicate product and services improvement recommendations to accommodate changing business needs
Operate computers, point-of-sale, and other systems/equipment to expedite purchase/services, research information, record data, etc
Maintain manuals, documents, knowledge base articles, and records
May process a variety of financial transactions and assist with inventories
May supervise staff, including hiring and performance management
Qualification
Required
General Equivalency Diploma (GED) or High School (HS)
No prior relevant work experience required; previous relevant work experience accepted in lieu of education
Employment with the University will require successful completion of background check(s) in accordance with University policies
Applicants must be authorized to work in the U.S
Benefits
Comprehensive medical, dental, and vision coverage
Robust retirement plans
Substantial paid time off which includes holidays, vacation and sick time
Generous 75% tuition discount, available to employees as well as eligible spouses and children
Company
Penn State University
There’s a reason Penn State consistently ranks among the top one percent of the world’s universities.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hamza Jamjoom
Co-Founder - Arts & Architecture Student Council
Kara Pytko
Co-founder of Virtual Scientist Webinar Series
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