Heartbeat Health · 2 months ago
Account Manager- Provider Engagement
United States
Full-time
Remote
Senior Level
5+ years expHeartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care. The Account Manager, Provider Engagement will be responsible for building relationships with physicians, ensuring they understand and effectively use the platform, and supporting adoption and satisfaction.
Health CareHealth DiagnosticsMedicalmHealthTelehealth
Responsibilities
Serve as the main point of contact for physician partners, ensuring strong communication and relationship management
Conduct outreach via calls, emails, and virtual meetings with physicians to introduce and reinforce the value of Heartbeat Health’s offerings and identify improvement opportunities
Collaborate with the implementation team to partner on new provider onboarding programs, ensuring successful adoption and sustained engagement
Support onboarding, training, and continued adoption of the Heartbeat Health platform and services
Act as a trusted partner by understanding physician needs, workflows, and challenges, tailoring solutions to support them effectively
Collaborate cross-functionally with Clinical, Product, and Operations teams to resolve physician issues/improve workflows quickly and effectively
Monitor engagement metrics and proactively address low utilization or satisfaction concerns
Share insights and performance reports with providers, highlighting impact on patient care and outcomes
Collaborate with the account team to leverage provider insights and identify opportunities to expand relationships, driving adoption of new services, programs, or initiatives that support organizational growth
Gather feedback from physicians and relay insights to internal teams to help improve products and services and stay informed about industry trends, competing solutions, and provider feedback to benchmark Heartbeat Health’s services and identify differentiating opportunities
Ensure physician partners are aligned with compliance, quality, and regulatory standards
Identify champions within provider organizations to drive advocacy and expansion
Qualification
Required
Bachelor's degree in Business, Healthcare Administration, or related field (or equivalent experience)
5+ years of account management, customer success, or physician relations experience in healthcare
Strong interpersonal and communication skills with the ability to build rapport and credibility
Excellent organizational skills with the ability to manage multiple accounts and priorities
Comfort with digital health platforms, telemedicine, or healthcare technology solutions
Proactive problem-solver who can anticipate needs and deliver solutions with minimal supervision
Preferred
Experience working directly with physicians or clinical staff strongly preferred
Company
Heartbeat Health
Heartbeat Health is a digital health company that utilizes technology to improve cardiovascular disease prevention and management.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$53.5MKey Investors
Cressey & CompanyEcho Health VenturesKindred Ventures
2024-07-09Series C· $25M
2021-05-10Series B· $20M
2020-03-12Series A· $8.2M
Leadership Team
Jeffrey Wessler
Cardiologist, Founder, CEO
Recent News
2025-09-23
Company data provided by crunchbase