Shoes For Crews · 3 months ago
Account Manager (QSR Vertical)
United States
Full-time
Hybrid
Mid, Senior Level
5+ years expShoes For Crews is a dynamic designer and manufacturer of slip-resistant footwear, dedicated to enhancing workplace safety. The Account Manager will be responsible for managing a portfolio of customer accounts, driving customer retention, and maximizing sales potential within the food service vertical.
FashionPublic SafetyShoes
Responsibilities
Managing a portfolio of 500+ customer accounts
Serve as the lead point of contact for all customer accounts in portfolio
Identify key stakeholders within accounts, establish/maintain strong customer rapport, and develop consultative relationships
Uncover and develop new sales opportunities
Identify and develop key marketing and communication opportunities to improve shoe program awareness within customer accounts
Develop and execute sales strategies and tactics to maximize sales opportunities
Assist leadership with customer account and market segment insights that aid in the development of sales goals
Maintain a high volume of daily phone and email activity and meet required key performance activities and metrics
Manage customer service needs and assist customers with questions and/or concerns
Promote, educate, and provide customers with information regarding their Shoes For Crews program (products, services, marketing, account info, how to order, etc..)
Present strong command of verbal skills and sales techniques aimed at generating sales transactions and increased participation
Build and leverage customer networks to generate new sales opportunities and revenue
Negotiate deals and finalize agreements to maximize sales revenue
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate the progress of customer initiatives to internal and external stakeholders
Manage and maximize inbound sales lead revenue potential
Forecast and track account/portfolio metrics
Utilization of CRM (Salesforce) to capture customer information, program details and follow-up activities
Leverage SFC systems to move efficiently and effectively through their day
Collaborate with the sales team to identify and grow opportunities within assigned market segments
Assist with challenging client requests or issue escalations as needed
Resolve conflicts and provide solutions to customers in a timely manner
Qualification
Required
Bachelor's degree Preferred and five years or more of related selling experience
Outbound calling sales experience required
Ability to work independently and strategically with minimal supervision
Ability to self-manage workload and priorities
Proficient in MS Outlook, Excel, and PowerPoint
Technical and product knowledge
Preferred
Proficient in Salesforce or similar CRMs preferred
Benefits
Great Company Culture-Awarded one of the TOP companies to work for
Competitive salary
Generous Health Benefit Package (some at NO cost)
Prepare for the future-401(k) (with 3% match)
Paid vacation, holidays, and sick leave
Hybrid and remote schedules
Employee recognition platform
Employee discounts (Including a FREE pair of shoes)
Wellness program
Robust onboarding program
QUPID Committee
Engagement Committee
Company
Shoes For Crews
Shoes For Crews has been the trusted leader in safety footwear to hospitality, healthcare and industrial employees for over 30 years.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$82MKey Investors
Advent InternationalRBC Capital Markets
2015-10-01Acquired
2004-07-07Series Unknown· $30M
2004-07-07Debt Financing· $52M
Leadership Team
Donald Watros
President and CEO
Christopher Sim
EVP, Chief Financial Officer
Recent News
Retail Dive
2025-01-08
Company data provided by crunchbase