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Proscia · 2 months ago

Clinical Customer Success Manager

Philadelphia, PA

Full-time

Onsite

Senior Level

5+ years exp

Proscia is a leader in pathology AI software, transforming traditional workflows into digital, AI-driven approaches. The Clinical Customer Success Manager will manage a portfolio of clinical healthcare customers, ensuring their success and engagement with the Concentriq® platform while building strong relationships and enhancing customer experience.

Artificial Intelligence (AI)BiotechnologyLife ScienceMedical

Responsibilities

Drive measurable outcomes for customers by aligning Concentriq capabilities to their objectives, delivering ROI, and maintaining high retention rates

Lead onboarding, training, and enablement programs. Facilitate cadence calls, executive business reviews, and workshops to demonstrate value and identify growth opportunities

Help create scalable playbooks, engagement models, and workflows to improve consistency and efficiency as we grow

Work cross-functionally with Sales, Application Specialists, Product, and Support to provide a seamless customer experience. Coordinate with internal support teams to resolve customer issues effectively

Collect feedback and deliver actionable insights to Product and Engineering to influence roadmap priorities and improve the platform

Travel up to approximately 20 percent to meet with customers, strengthen relationships, and support their success on-site

Qualification

Customer Success ManagementSalesforce (SFDC)Project ManagementDigital PathologyCloud EnvironmentsRelationship ManagementEmpathyResilienceNavigating AmbiguityZendeskGainsight