Ingram Micro · 2 days ago
Consultant-Product, Platform Services & Support
Williamsville, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$100K/yr - $171K/yr
8+ years expIngram Micro is a leading technology company for the global information technology ecosystem, seeking a Consultant for Product, Platform Services & Support. This role serves as a strategic connector between the product development team and operational stakeholders, ensuring product enhancements align with business priorities and are effectively communicated to internal teams worldwide.
ConsultingElectronicsInformation ServicesInformation TechnologyLogisticsSoftwareSupply Chain ManagementVoIP
Responsibilities
Collaborate with the product team to assess and prioritize enhancement ideas for the PSS platform
Ensure alignment with business needs, customer feedback, and technical feasibility
Coordinate and deliver product demos for new features and enhancements
Share demos with PSS Operations and Enablement teams to communicate value and functionality
Provide regular updates on new product features and enhancements
Clearly articulate benefits and impacts to ensure teams are informed and prepared for changes
Ensure PSS Operations is included in User Acceptance Testing (UAT) for new features & functionality
Gather UAT participants from the PSS Operations team and ensure test cases are provided to the product team
Communicate UAT progress and go-live timelines to stakeholders
Partner with the Global Change Management team to develop and deliver effective training materials
Support smooth adoption of new features and functionality by internal teams
Regularly communicate the product roadmap to PSS Operations and Enablement teams
Ensure visibility into upcoming releases, features, and strategic initiatives
Ensure alignment between Program Increment (PI) objectives and team deliverables
Clearly communicate priorities and expectations to drive focus and accountability
Qualification
Required
Bachelor's degree in business, Communications, Information Systems, or related field
Possess the strongest skills acquired through advanced training, study, and experience
Four-year college degree or equivalent education and experience required
Minimum 8 years functional experience including a 5 + years of position specific experience
Strong communication, coordination, and presentation skills
Ability to work cross-functionally and influence without direct authority
Ability to travel if required
Must be flexible with working outside normal working hours
Preferred
Experience with agile methodologies and PI planning is a plus
Familiarity with tools such as Jira, Confluence, and product demo platforms
Benefits
Healthcare benefits
Paid time off
Parental leave
A 401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits
Company
Ingram Micro
Ingram Micro is a provider of technology products and supply chain management services.
10001+ employees
H1B Sponsorship
Ingram Micro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (76)
2023 (51)
2022 (54)
2021 (52)
2020 (50)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-29Private Equity
2020-12-09Acquired
1996-11-01IPO
Leadership Team
Paul Bay
Chief Executive Officer
Mike Zilis
Chief Financial Officer
Recent News
2025-12-26
Company data provided by crunchbase