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Chino Commercial Bank · 2 months ago

Treasury Management Support Specialist I

Chino Branch

Full-time

Onsite

Entry Level

3+ years exp

Chino Commercial Bank is seeking an experienced and qualified Treasury Management Support Specialist I who is passionate, driven, and collaborative. The role involves delivering outstanding customer service and operational assistance for treasury management products and services, ensuring smooth onboarding, effective troubleshooting, and compliance with banking regulations.

BankingFinanceFinancial Services

Responsibilities

Provide both consumer and business online banking customer support including password reset, online banking setup, customization, bill pay/Zelle inquiries/support, set up and troubleshooting

Review director reports for ACH/Wire activity, ACH Debit and Credit Returns and NOC. Maintain other ACH reporting as assigned

Callback wire entry, verification and daily wire settlement. Maintain other Wire activity reporting as assigned

Demonstrate an intermediate knowledge of all commercial treasury management products including but not limited to ACH and Wire Origination, Positive Pay, Remote Deposit Capture, Mobile Capture, CDARS/Intrafi, ICS and card solutions

Ensures a seamless onboarding experience for all treasury management clients, including preparation of forms and agreements, client correspondence, scheduling and training

Provide administrative support to the Treasury Management Supervisor

Deliver support and issue resolution for treasury management clients

Process and monitor wire and ACH transactions timely and effectively

Assist in the coordination of Remote Deposit, ACH, and ebanking audits

Assist the Treasury Management Supervisor in the development of Client proposals

Responsible for contributing to the overall profitability of the bank by providing excellent customer service, maintaining existing customer base, identifying new business/client relationship opportunities, identifying, developing and implementing strategies to improve productivity and operational efficiencies, mitigating controllable operations losses

Manage branch growth through ongoing knowledge and training of products and services offered by the bank and by coaching staff to cross sell bank products and services. Encourage staff referrals for Treasury Management Services, online banking, merchant bankcard services and other bank products and services to meet customer needs

Oversee bank policies and procedures are followed to ensure the safety and security of the office, including but not limited to, following prescribed opening and closing procedures, reviewing and adhering to signing authority limits

Review and approve large transactions, securing proper authority from Sr. Management for those over individual authorized limits

Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal laws and regulations affecting the financial services industry as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Customer Privacy requirements, Regulation D (Interest on Deposits), Regulation CC (Expedited Funds Availability Act), Regulation DD (Truth in Savings Act), Regulation E (Electronic Funds Transfers Act), UDAAP, Reg. GG, SCRA, Cyber-Security awareness, Right to Financial Privacy Act (State & Federal), Identity Theft requirements, protecting customer Privacy and the Community Reinvestment Act

Provide additional support to the branch staff as needed, including but not limited to processing teller transactions

Join regular meetings or training sessions with Treasury Management staff

Other miscellaneous duties as assigned

Qualification

Treasury management productsBanking compliance regulationsCustomer serviceComputer skillsBasic math skillsEffective communicationOrganizational skillsTime managementProblem-solving

Required

Associate's degree (AA) or equivalent from two (2) year college or technical school; or three (3) or more years of banking experience and/or training; or the equivalent combination of education and experience

Work related experience should consist of a financial institution operations, sales or customer service background

Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related

Intermediate experience, knowledge and training in branch operation activities, terminology and products and services relating to retail and commercial account customers

Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs

Intermediate typing skills to meet production needs of the position

Intermediate knowledge of general office practices

Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner

Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees

Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations

Effective organizational and time management skills

Ability to work with minimal supervision while performing duties

The incumbent must be able to perform this position safely, without endangering the health or safety to himself or herself or others