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Capital One · 2 months ago

Sr. Associate, Process Manager- Auto Refinance

Plano, TX

Full-time

Onsite

Entry, Mid Level

$78K/yr - $90K/yr

2+ years exp

Capital One is a financial services company, and they are seeking a Sr. Associate Process Manager to enhance processes that deliver excellence to their customers. The role involves overseeing business processes, analyzing data for improvements, and collaborating on larger initiatives to optimize operations.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Day to day oversight of multiple business processes

Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes

Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review

Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns

Maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams)

Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes

Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts

Provide training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level

May perform processes or parts of processes as needed