Mayflower Inn & Spa, Auberge Collection ยท 1 day ago
Spa Concierge (Front Desk)
Washington, CT
Full-time
Onsite
Entry Level
2+ years expMayflower Inn & Spa is a distinguished luxury retreat located in Washington, Connecticut. The Spa Concierge will create exceptional spa experiences for guests, provide recommendations for spa services, and ensure a warm and relaxing environment that exceeds expectations.
Hospitality
Responsibilities
Warmly welcome all guests and strive to provide exceptional service
Be able to communicate professionally and effectively in the languages used in the Spa
Be fully knowledgeable about all treatments currently offered in the Spa Service Menu and any promotions or offers at any given time
Be fully familiar with the product lines used in the Spa for retail and professional use, and be fully capable of providing guidance and recommendations to our customers on products that benefit retail sales
Process all spa service reservations from pre-arrival contact and booking to final room charge and perform other administrative tasks and reports as needed
Manage daily reservations, ensuring that the workload is evenly distributed among the massage therapists according to the balance
Ensure that Therapists are fully aware of any special indications or contraindications so that the Spa service is tailored to meet the specific needs of our guests as described in their medical consultation form
Ensure that all guest feedback and reviews are communicated to the Spa Management for quick follow-up
Take care of the assigned areas and treatment rooms, ensuring they are prepared according to the specific standard and maintain them clean and organized at all times
Keep the Spa Boutique clean and organized
Qualification
Required
Advanced English, both spoken and written
Able to work flexible hours, including weekends and holidays, depending on the department's needs
Minimum education level: Secondary school
Preferred
Preferably two years of experience in a high-end Spa or luxury hotel
Proficiency in Google Suite and prior knowledge of Spa services preferred
Company
Mayflower Inn & Spa, Auberge Collection
Located in the idyllic town of Washington, Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase