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Landry & Arcari Rugs and Carpeting · 2 months ago

Showroom Manager

Salem, MA

Full-time

Onsite

Mid, Senior Level

$65K/yr - $70K/yr

Landry & Arcari is a well-established company seeking a Showroom Manager for their Salem location. The role involves overseeing showroom operations, providing exceptional customer experiences, and managing staff to ensure efficient sales and service delivery.

Retail

Hiring Manager

Ken Gurley

Responsibilities

Make clients feel welcome and ensure they are having a positive experience

Support sales staff by assisting client in their stead

Step in to support sales staff with any necessary paperwork or follow-up

Manage “up” system within the showroom

Provide sales staff with up-to-date reports of on-approvals, sample checkouts, unclosed quotes, and outstanding balances

Resolve customer complaints by identifying issues, developing solutions, and making recommendations to owners for improvements. Track and report results

Provide daily direction to all employees while prioritizing the ongoing creation of an exceptional and seamless customer experience

Actively engage any situation to ensure an exceptional customer experience

Assess and address areas in need of improvement

Collaborate with showroom employees to encourage positive attitudes, healthy working relationships, and a family spirit

Develop and institute best practices for all positions within the showroom

Create and manage staff schedule and payroll verification

Hold staff accountable for executing tasks laid out in their job descriptions and carry out disciplinary actions as necessary and with documentation

Terminate staff who are not meeting expectations and hire new employees by posting ads and conducting interviews

Ensure that all employees are fully trained and up to date with current Landry & Arcari policies and procedures

Conduct yearly reviews with all employees

Conduct Daily and Weekly staff meetings

Continually work toward the improvement of the showrooms organizational structure, in consideration of the current market, season or events

Steward inventory by ensuring that all items have appropriate status within the database and assist with storewide inventory projects

Ensure that delivery, installation, and measure appointments are properly scheduled and help to resolve any conflicts

Deliver to ownership reports that display key performance metrics

Plan, organize and execute promotional events to increase the exposure of Landry & Arcari to wider array of clientele

Work alongside of the Sales Consultant Team and the Showroom Assistants to display product in creative, new, and sensible ways

Work alongside of the Administrative Assistant to create stability and guard the front desk environment and organization

Collaborate with inventory control to create merchandising that features new products and themes that are consistent with Landry & Arcari marketing

Maintain a clean and organized workspace including the front desk, entranceways, bathrooms, and showroom floor

Ensure that inventory is correctly labelled and being returned to the proper bins within the showroom (rugs are on correct piles, samples are on correct racks)

Qualification

Luxury sales experienceInterior design experienceEmployee managementCustomer service skillsSales reportingConflict resolutionTeam collaborationOrganizational skills