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Robinhood · 2 days ago

CX Agent, Money

Denver, CO

Full-time

Onsite

Entry Level

$20.40/hr - $24/hr

2+ years exp

Robinhood is on a mission to democratize finance for all, and they are seeking a Money CX Agent to join their Money Customer Ops team. This role involves providing exceptional customer service, troubleshooting inquiries related to the Credit Card product, and ensuring that customer needs are met effectively.

CryptocurrencyFinTechPrediction MarketsStock ExchangesTrading Platform

Responsibilities

You have deep customer empathy and are passionate about providing exceptional customer service to every customer

You are a critical thinker, a problem solver and are able to be agile and flexible as processes evolve

You like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue

You’re hungry to learn and grow alongside a growing business

Qualification

Customer serviceCritical thinkingProblem solvingFinancial products knowledgeZendeskText/email support

Required

2+ years of full-time work experience

Deep customer empathy and passion about providing exceptional customer service to every customer

Critical thinker and problem solver, able to be agile and flexible as processes evolve

Ability to dig into the details, work independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue

Hungry to learn and grow alongside a growing business