Sonsray Inc · 5 hours ago
Service Manager
Vernon, CA
Full-time
Onsite
Senior Level
$95K/yr - $120K/yr
5+ years expSonsray Inc is the West Coast's largest Thermo King & CASE dealership, dedicated to the construction, transportation, and agriculture industries. The Service Manager will oversee service operations to maximize ROI, ensure customer satisfaction, and manage departmental performance while fostering a collaborative work environment.
AgricultureLeasingMachinery ManufacturingRentalTransportation
Responsibilities
Oversee technician efficiency, productivity, and service department performance
Implement a priority system for all service work scheduling
Ensure timely filing of manufacturer warranty claims and monitor expenses/recovery rates
Liaise with the manufacturer to resolve warranty issues
Maintain management reports for department and employee performance, including P&L
Schedule and assign jobs based on employee skills
Ensure the Service Department has the necessary, well-maintained tools and equipment
Manage the annual service budget to achieve profit goals, KPIs, and business plans
Collaborate with the VP on facility maintenance
Coordinate dealership training and service-related customer clinics
Monitor technician and office staff training and advancement per D2E requirements
Conduct facility inspections, safety meetings, and annual safety inspections
Introduce services and products to prospective customers through cold calls and visits
Drive to client locations as needed
Operate vehicles safely, complying with all road signs
Adhere to all Auto and Equipment Safety rules
Perform other management-directed duties in line with dealership objectives
Develop and manage an annual service budget with measurable profit goals
Monitor and analyze management reports, including Profit & Loss (P&L), to ensure departmental goal achievement
Manage warranty expenses and recovery rates, and possess knowledge of manufacturer warranty claim processes and requirements
Demonstrate strong management skills to optimize technician efficiency, productivity, and overall departmental performance
Proficiently schedule and prioritize service work and effectively assign jobs
Ensure the maintenance of tools and service equipment
Collaborate on facility maintenance
Coordinate training programs and clinics, and monitor employee training and advancement
Knowledgeable in facility inspections, safety meetings, and annual safety inspections
Possess excellent interpersonal and communication skills for effective interaction with manufacturers and customers
Deliver excellent quality customer service to maintain and develop strong customer relationships
Exhibit sales skills, including making cold calls and visiting prospective customers
Qualification
Required
Maintain a professional demeanor inside and outside the dealership
Must be at least 21 years of age
Must possess and maintain a valid Driver's License for company driving
Strong decision-making and problem-resolution abilities in a fast-paced service environment
Minimum of 5 years of service management experience
Preferred
Bachelor's degree in Business Administration, Management, or a related technical field preferred; equivalent experience may be considered
Benefits
Medical coverage (PPO + HSA options)
Dental, Vision, and Life insurance provided at no cost
401K with competitive employer contributions
80 hours of annual vacation, increasing with years of service
Uniforms provided annually
Annual boot voucher of $125.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray
Annual Holiday Party, including covered airfare and hotel for employees and a guest
Emphasis on company growth and employee development
Open-door policy, fostering a collaborative environment with active owner and management involvement
Company
Sonsray Inc
The largest distributor of Thermo King products (owned by Ingersoll Rand) and CASE Construction Equipment (owned by FIAT) on the West Coast operating in a dealer business model.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2023-01-18
Business Wire
2022-08-19
Company data provided by crunchbase