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Exchange Bank · 23 hours ago

Mortgage Loan Consultant

Santa Rosa, CA

Full-time

Onsite

Entry Level

$17.97/hr - $17.97/hr

2+ years exp

Exchange Bank is seeking a Mortgage Loan Consultant to generate new residential mortgage business from both Bank referrals and external sources. The role involves marketing Bank products, soliciting new business, analyzing customer financial needs, and facilitating the loan process from application to closing.

BankingFinanceFinancial Services

Responsibilities

Market and actively promote Bank and wholesale lenders products and services to retain and grow current client base

Solicit new business, and grow existing business, through prospecting, telephone consulting, referrals, events, open house, realtor functions, mailers and in-person calling

Refer clients to other Bank departments for additional financial service products

Attend community events to promote business and demonstrate the Bank’s community support and presence as a home loan lender

Listen to customer’s loan request, purpose and needs to identify appropriate products

Analyze and understand the customer’s financial ability to repay the debt by reviewing their tax returns, paystubs, etc. and computing their qualifying income/debt ratios to offer appropriate products

Provide the customer with potential financing options that meets both the customer’s request/desire and the underwriting guidelines of the loan program recommended

Obtain and provide the Loan Processing department with the customer’s supporting documents needed to fund the loan

Keep both the customer and the Loan Processor informed of the status of the loan progress

Follow-up with customers to ensure satisfaction, strengthen the relationship and cross-sell additional products

Build strong referral relationships through loan agents database, realtors, builders, financial planners, insurance agents, etc

Facilitate loan process from loan application through closing including coordinating time sensitive activities between loan processors, insurance and title companies, realtors, lender, appraisers, and the customer

Perform special projects and research as assigned

Perform other duties as assigned

Qualification

Loan underwriting knowledgeLending policies knowledgeReal estate market knowledgeSales skillsCustomer service skillsRelationship buildingBasic math skillsPC proficiencyBusiness acumenVerbal communicationWritten communicationTime management

Required

Generate new residential mortgage business from Bank referrals and from sources outside the Bank

Market and actively promote Bank and wholesale lenders products and services to retain and grow current client base

Solicit new business, and grow existing business, through prospecting, telephone consulting, referrals, events, open house, realtor functions, mailers and in-person calling

Refer clients to other Bank departments for additional financial service products

Attend community events to promote business and demonstrate the Bank's community support and presence as a home loan lender

Listen to customer's loan request, purpose and needs to identify appropriate products

Analyze and understand the customer's financial ability to repay the debt by reviewing their tax returns, paystubs, etc. and computing their qualifying income/debt ratios to offer appropriate products

Provide the customer with potential financing options that meets both the customer's request/desire and the underwriting guidelines of the loan program recommended

Obtain and provide the Loan Processing department with the customer's supporting documents needed to fund the loan

Keep both the customer and the Loan Processor informed of the status of the loan progress

Follow-up with customers to ensure satisfaction, strengthen the relationship and cross-sell additional products

Build strong referral relationships through loan agents database, realtors, builders, financial planners, insurance agents, etc

Demonstrates thorough understanding of a wide range of elements of the Bank's business and the customers, industries, and partners with which the Bank is involved; has knowledge of competitor offerings, and understands the Bank's related products and services, as well as existing gaps

Provides internal and external customers with the products and services that match their needs in a timely, efficient manner; follows up on customer complaints, questions, and requests

Assesses multiple tasks or issues which are competing for a limited amount of time or resources and determines the order in which each will be addressed; sets priorities, goals, and timetables to achieve maximum productivity; tracks both completed and incomplete activities

Demonstrates a working knowledge of the features and benefits of the products and services offered, and understands how those features benefit customers

Gains trust and confidence through interactions with prospective and existing clients, and personnel; focuses on cultivating relationships that are long-term and professional; builds relationships with a variety of people within the banking industry for the purpose of sharing information and/or resources

Understands the steps necessary to identify potential customers and secure agreement with customer for service; meets or exceeds sales targets by applying the sales process in a variety of selling situations and to a variety of customers

Expresses ideas effectively in individual and group situations adjusting style and methods to meet the specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding

Uses correct English grammar, punctuation, and spelling; communicates information (for example facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience

Knowledge of loan underwriting procedures

Knowledge of lending policies, practices and procedures

Knowledge of local real estate market

Skills operating a personal computer including word processing, spreadsheet and presentation software

Basic mathematical calculation skills

Ability to attend early morning and evening meetings

Ability to attend events on evenings and weekends

Must maintain valid California driver license

Ability to stand, bend, stoop, sit, walk, twist and turn

Ability to lift up to 25 pounds occasionally

Ability to use a computer keyboard and calculator

Work environment is indoors, majority of the time is spent sitting at a desk

A combination of education and experience equivalent to a high school degree; and knowledge typically gained through a minimum of two years experience in real estate