Mass Markets · 2 months ago
Bank Customer Service Representative - Mid-shift
US-GA-Garden City
Full-time
Onsite
Entry Level
1+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking a proactive and customer-focused Bank Customer Service Representative to provide vital support to clients by responding to inquiries, resolving account issues, and guiding customers on banking products and services.
ConsultingInformation Technology
Responsibilities
Respond promptly to customer calls and online inquiries
Investigate and resolve account-related issues
Provide guidance on banking products and services
Accurately document all customer interactions
Qualification
Required
High School Diploma/GED
1–2 years of customer service experience (banking preferred)
Strong numeracy and communication skills
Availability for evening or extended hours
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase