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Bose Corporation · 2 months ago

Customer Experience Lead

US, MA - Framingham

Full-time

Onsite

Senior Level

5+ years exp

Bose Corporation is dedicated to improving sound and creating magical listening experiences. The Customer Experience Lead will be responsible for delivering engagement strategies that strengthen customer relationships and create seamless experiences, while partnering with internal teams and external vendors to ensure successful project execution.

Consumer Electronics

H1B Sponsor Likely

Responsibilities

Lead the planning, execution, and delivery of customer experience projects, ensuring they are completed on time, within scope, and aligned to strategic priorities

Manage day-to-day activities for CX initiatives, coordinating tasks, stakeholders, and timelines to ensure flawless execution

Use data, customer feedback, and trend analysis to inform projects and deliver solutions that improve satisfaction and reduce friction across the customer journey

Track and analyze project outcomes, prepare reports, and share insights with leadership to guide ongoing optimization and decision-making

Partner with marketing, ecommerce, product, customer service, and field leadership to align efforts, remove barriers, and deliver consistent, on-brand experiences

Develop clear documentation, process guides, and communications to support project rollouts and enable adoption across teams

Maintain project workflows, calendars, and process improvements to ensure efficiency and scalability

Support enterprise-wide initiatives, providing consultative input and managing execution in partnership with senior leaders

Qualification

Customer experienceData analysisProject managementCRMDigital marketingProject management toolsTraining materialsCollaboration skillsCommunication skillsOrganizational skills

Required

5-7 years of experience in customer experience, project management, CRM, or digital marketing

Experience with customer research, competitive research and customer journey mapping to identify opportunities and actions to improve the customer satisfaction

Proven ability to lead projects from concept to execution with strong organizational and project management skills

Experience interpreting data, identifying trends, and applying insights to improve outcomes

Strong collaboration and interpersonal skills, with the ability to influence and align cross-functional teams

Excellent written and verbal communication skills, including experience creating project documentation or training materials

Hands-on experience with project management or campaign execution tools (e.g., Asana, Jira, Salesforce, Adobe Campaign, or similar)

Bachelor's degree in Marketing, Business, or related field (or equivalent work experience)

Company

Bose Corporation

Glassdoor3.8

Bose Corporation is a privately held company that designs and manufactures audio equipment.

Founded in 1964

Framingham, Massachusetts, USA

5001-10000 employees

https://www.bose.com/en_us/index.html

H1B Sponsorship

Bose Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (29)

2024 (38)

2023 (35)

2022 (46)

2021 (38)

2020 (68)