Whisker · 3 months ago
Conversational AI Designer
Michigan
Full-time
Onsite
Mid Level
3+ years expWhisker is a leading company in pet tech, focused on creating innovative solutions for pet parents. The Conversational AI Designer will be responsible for designing intuitive and empathetic AI interactions across various channels, ensuring customer satisfaction and alignment with brand voice.
ConsumerConsumer GoodsPet
Responsibilities
Maps end-to-end dialog flows for chat, email, and voice AI, including greetings, intent recognition, error handling, and escalation
Defines fallback strategies for misunderstood inputs or out-of-scope queries
Establishes the “voice” of the AI (tone, formality, empathy levels) to match brand guidelines
Ensures consistency across channels (chatbot, IVR, email automation)
Surveys focus and beta groups to understand the desired service brand, tone and personality
Designs for brevity, clarity, and customer ease-of-use; avoid “bot fatigue"
Conducts usability testing and A/B experiments on conversation patterns
Ensures the allowance of customers to always break automated flows to land with human agents
Defines smooth handoffs to human agents, including context transfer (so the customer doesn’t need to repeat themselves), while setting wait time expectations
Creates branching logic for different customer personas or use cases
Monitors performance metrics (containment rate, escalation rate, sentiment scores, CSAT)
Uses insights to continuously iterate on dialog flows and improve automation success
Tracks tag/disposition and FCR accuracy
Partners with knowledge base managers to keep AI responses accurate and up-to-date
Standardizes reusable content templates for common scenarios
When changes are required, documents playbooks for other impacted content
Maintains a design library of reusable conversation patterns, prompts, and style guidelines
Ensures AI interactions comply with accessibility, privacy, and compliance standards
Will perform additional responsibilities when required
Qualification
Required
Bachelor's or Master's degree in UX Design, HCI, Human Factors, Linguistics, Communication, or related field
3–5+ years of experience in UX design, conversation design, copywriting, or digital assistant design
Hands-on experience with conversational AI platforms (Dialogflow, Azure Bot Framework, Genesys, Rasa, etc.)
Understanding of customer service and support operations
Strong communication, storytelling, and presentation skills
Knowledge of best practices in human and automated conversations
Experience with QM scorecards and ensuring automated conversations achieve high-quality scores
Experience designing for multi-channel conversational experiences (chat, email, voice)
Ability to analyze conversation metrics and translate insights into design improvements
Familiarity with accessibility, privacy, and compliance standards in digital experiences
Experience collaborating with cross-functional teams, including engineers, product managers, and content managers
Comfortable with office pets (cats, dogs)
Preferred
Experience with AI/ML concepts, NLP, or generative AI applications
Not required to have pets, but highly recommended
Benefits
Premium Medical/Dental/Vision insurance
Paid parental leave
Whisker Parents Program
1 day "pawternity" leave for new pet adoption
Pet Insurance Discount
401K match
Flexible spending accounts
Company-paid short-term disability and life insurance
Employee Assistance Program (EAP)
Generous paid time off
14 Paid Holidays
Top of the line equipment
Pet-friendly office
Whisker products and swag
Continuing education Support
On-site gym with Peloton
Referral program
Company
Whisker
Maker of the highest-rated automatic, self-cleaning litter box on the market, used by more than 1,000,000 pet parents.
501-1000 employees
H1B Sponsorship
Whisker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$31MKey Investors
Pondera Holdings
2019-12-01Private Equity· $31M
Leadership Team
Jacob Zuppke 🐈
President & CEO
Jeannette Conner
Senior EA to the CEO
Recent News
2026-01-09
Techlicious Latest Articles
2025-12-12
Media Post
2025-12-05
Company data provided by crunchbase