IT Support Analyst, Associate jobs in United States
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ALTEN ยท 2 months ago

IT Support Analyst, Associate

positionSan Diego, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

ALTEN is a leading company in the IT sector, and they are seeking an IT Support Analyst, Associate. The role involves providing first-level support to resolve technical issues, assisting with troubleshooting, and contributing to documentation and knowledge resources.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Follows standard operating procedures
Supports troubleshooting efforts to identify routine problems
Provides first level support to resolve problems with products, applications, and devices
Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures
Assists with processing incoming requests
Adapts to minor changes and setbacks in order to manage pressure and meet deadlines
Supports efforts to meet key performance indicators (e.g., performance, availability, capacity)
Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources
Contributes to the knowledge repository for routine technical support
Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor)
Completes routine technical tasks assigned by more senior personnel
Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel

Qualification

Customer serviceCommunicationProblem solvingCollaborationAdaptabilityWindows OSNetwork technologiesMicrosoft softwareTechnical troubleshootingRoot cause analysisDebugging

Required

Communication: The ability to listen actively, ask questions, and explain technical concepts to non-technical people
Problem solving: The ability to identify, diagnose, troubleshoot, and resolve issues using logical steps
Customer service: The ability to detect and fix issues quickly to reduce response times for users
Collaboration: The ability to work well with others and communicate effectively with your team
Adaptability: Being able to think quickly and adapt to unexpected changes or challenges
The capability to efficiently assist users with a wide range of technical issues, such as troubleshooting computing devices, (Windows) operating systems, network technologies, printers, and Microsoft software applications across different platforms (desktop, client-server, browser-based, etc.)
High School Diploma or equivalent
6+ months of experience in IT or related area
6+ months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging)
Push Max Weight Limit = 80
Pull Max Weight Limit = 100
Lift Max Weight Limit = 50 Lbs

Company

ALTEN

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Alten is high-technology consulting and engineering group. The group's services are supplied to technical departments.
dateFounded in 1988
location
Boulogne-billancourt, Ile-de-France, FRA
people-size10001+ employees
web-link
http://www.alten.fr/

H1B Sponsorship

ALTEN has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (89)
2023 (76)
2022 (64)
2021 (80)
2020 (69)

Funding

Current Stage
Public Company
Total Funding
unknown
1999-04-01IPO

Leadership Team

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Lesly Mouchnino
UX Designer
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Recent News

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Company data provided by crunchbase