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Southeastern Grocers · 3 months ago

Front-End Specialist FT

US-FL-MIAMI

Full-time

Onsite

Entry Level

1+ years exp

Southeastern Grocers is committed to fostering an inclusive environment and they are seeking a Front-End Specialist to enhance customer confidence and loyalty. This role focuses on providing exceptional customer service, managing front-end processes, and resolving customer inquiries effectively.

GroceryNon Profit

Responsibilities

Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards

Ensure the store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained

Oversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts

Determine and order an appropriate amount of money for daily business

Provide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner

Address customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude

Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability

Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed

Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed

Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost

Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member

Ensure discarded or returned merchandise is put up

Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management

Perform cashier and pricing team member duties, as necessary

Notify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat

Perform other job-related duties as assigned

Qualification

Customer serviceCash handlingInventory managementComputer proficiencyInterpersonal skillsCommunication skillsMotivational skillsIntegrity

Required

Must be at least 18 years of age

High school diploma or equivalency

Proven performance as a SEG associate in the customer service area; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business

Ability to read, write and speak English proficiently

Ability to understand and follow English instructions

Authorization to work in the United States or the ability to obtain the same

Successful completion of pre-employment drug testing and background check

Preferred

Proven experience as a SEG associate in the grocery area and at least one other department in the store; or two (2) years proven leadership in the department