Budderfly · 2 months ago
Technical Support Associate - HVAC/R
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $78K/yr
5+ years expBudderfly is a fast-growing energy management company focused on reducing carbon emissions for small to medium sized enterprises. The Technical Support Associate will diagnose and troubleshoot technology, systems, and equipment while providing excellent customer service and support.
EnergyEnergy EfficiencyEnergy ManagementSoftware
Responsibilities
Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc
Track customer issues through to resolution, within agreed time limits
Communicate with clients and 3rd party vendors through a series of actions, either via phone, email, or chat application
Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their equipment is fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Deliver training to vendors on systems, processes, and technologies
Qualification
Required
Industry-specific certification in HVAC, Refrigeration or Electrical
Hands on field experience with HVAC, refrigeration, and electrical systems
Strong troubleshooting and organizational skills
Creative problem solver with the ability to multi-task and provide excellent customer service
5+ years of relevant experience in a customer focused position involving technical knowledge of a company's products and services
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Extensive experience working with different operating systems including Windows
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Flexible hours required as field crews' schedules will vary and include some weekend and late night work
15% travel may be required
Benefits
Career advancement opportunities in a fast-growing, supportive company environment
Competitive pay
Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
Opportunity to work as part of a team that values its members and works together to achieve positive change.
Company
Budderfly
Budderfly is an energy management company with devices that measure and report on all elements of energy use.
201-500 employees
H1B Sponsorship
Budderfly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
2023 (5)
2022 (5)
2021 (3)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$382MKey Investors
NuveenConnecticut Green BankBalance Point Capital Partners
2025-06-17Debt Financing· $100M
2024-01-23Debt Financing· $200M
2022-07-11Acquired
Leadership Team
Albert Subbloie
Founder and CEO
Lee Kaufman
VP of Operations| Worldwide Energy as a Service (EaaS)
Recent News
Morningstar.com
2025-10-09
Hartford Business Journal
2025-10-01
Company data provided by crunchbase