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NEOGOV · 2 months ago

Community Permit Support Manager

Sunrise, FL

Full-time

Onsite

Mid, Senior Level

$76K/yr - $108K/yr

4+ years exp

NEOGOV is a company that supports residents and small businesses in navigating the City’s permitting and development processes. The Community Permit Support Manager will assist applicants with submissions, address inquiries, and lead outreach efforts to enhance public understanding of zoning and compliance. This role also coordinates with various stakeholders to ensure effective permitting support.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Provides assistance to residents and businesses in submitting applications through the City’s online permitting portal

Responds to inquiries regarding zoning, business tax, licensing, and code compliance

Assists with resolving permitting and licensing issues, coordinating with other City departments as necessary

Develops outreach materials including printed and online content, to educate the community on permit requirements and available services

Coordinates with community organizations, property managers, and realtors to expand access to permitting support

Serves as staff liaison to the Small Business Advisory Board

Maintains accurate records of permit assistance activities and prepares reports for management

Supports broader community-related projects involving permitting, ensuring alignment with City policies and regulations

Provides customer service that promotes transparency, accountability, and community trust

Performs related duties as assigned

Qualification

Municipal permitting knowledgeZoning laws expertiseCode compliance processesPermit management systemsMicrosoft Office SuiteCustomer service skillsCommunity engagementPublic relationsOrganizational skillsInterpersonal skills

Required

Bachelor's degree from an accredited college or university is required

Considerable progressively responsible experience in permitting, zoning, code compliance, community development, or similar field is required

Strong knowledge of municipal permitting, zoning laws, licensing, and code compliance processes

Familiarity with development review procedures and business regulatory requirements

Excellent written and verbal communication skills; ability to explain technical requirements in simple, clear terms

Skilled in customer service, community engagement, and public relations

Ability to manage multiple priorities, meet deadlines, and resolve problems effectively

Capacity to work independently with discretion and maintain confidentiality

Strong organizational and interpersonal skills with the ability to build partnerships with community stakeholders

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) for correspondence, reports, and presentations

Experience with permit management systems such as EnerGov platform for processing and tracking applications

Familiarity with Tyler Munis or similar systems for integrating permitting, licensing, and financial data

Skilled in using online permitting portals, including assisting applicants with account setup, document uploads, and submission tracking

Must possess visual and auditory abilities to effectively communicate, read and write, and operate office equipment

Preferred

Bachelor's degree in Public Administration, Business Administration, Urban Planning, Political Science, or a related field preferred

Master's degree preferred

Experience providing direct customer support is highly desirable

Knowledge of GIS mapping tools (e.g., ESRI ArcGIS) to support zoning and property-related permit inquiries is desirable

Benefits

5% Supplemental Pay: Supervisory/Professional employees shall receive a five percent (5%) supplemental pay calculated on the employee’s base rate of pay.

City-Paid Medical Benefits: Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage.

Life Insurance: $50,000

Accidental Death & Dismemberment (AD&D): $50,000

Eye Care Reimbursement – Up to $250 every two (2) fiscal years (Employee only)

EKG/Stress Test – Up to $150 reimbursement per fiscal year (Employee only)

Physical Examination – Up to $250 reimbursement per fiscal year (Employee only)

Employee Assistance Program (EAP) through Cigna Behavioral

Retirement: Employee Contribution = 8%

Vesting = 10 Years

Average Final Compensation (AFC) = 2.5% of pensionable earnings for each year of creditable service

Maximum Benefit = 80% of AFC, not to exceed $80,000.

Normal Retirement = Age 62 and ten (10) years of creditable service.

Early Retirement = Age 57 and ten (10) years of creditable service, 3% annual reduction for each year prior to normal retirement age.

13th check based on monthly retirement, payable if the pension plan funding status is equal to or greater than 100%. Paid in December each year following retirement.

Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum.

DROP Interest Rate = 4%, compounded annually.

Longevity: Based on successful completion of full-time, continuous service with the City, employee shall receive the following: Years of Creditable Service Longevity Benefit* 10 Years 2.5% 15 Years 2.5% 20 Years 5.0%

Paid Holidays: Employees receive the following City-paid holidays: New Year's Day, Veterans' Day, Martin Luther King Day, Thanksgiving Day, Memorial Day, Friday after Thanksgiving, 4th of July, Independence Day, Christmas Day, Labor Day

Annual Leave: Annual leave may be taken as earned. Maximum accumulation each fiscal year is 360 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay.

Annual Leave Cashout: Employee can opt to receive a one-time per year non-pensionable cash payment for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.

Floating Holidays: Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year.

Perfect Attendance: For every six (6) months period (April 1 - September 30) and (October 1 - March 31) in which, no sick or unpaid leave is utilized, an employee shall receive 10 hours of annual leave credited.

Sick Leave: Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and maximum accrual of 1,440 hours.

Sick Leave Conversion: After completion of one (1) year of continuous, full-time employment with the City, an employee may convert their unused portion of their first six (6) days (maximum of forty-eight (48) hours) of accrued sick leave into annual leave.

Bereavement: Qualifying City-paid Bereavement Leave as follows: In State = Up to 3 Days, Out of State = Up to 5 Days

Tuition Reimbursement: After (2) two years of full time employment - 100% reimbursement for a grade of A or B, 50% reimbursement for a grade of C, $500 books/lab reimbursement per semester

Credit Union: We Florida Financial Bank & Credit Union – 8890 NW 44th St, Sunrise Fl 33351

Optional Voluntary Benefits at Employee's Cost: Supervisory/Professional employees hired on or after 10/1/09 shall receive a five percent (5%) supplemental pay calculated on the employee's base rate of pay to offset the costs of voluntary medical benefits.