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Mentor Technical Group · 2 months ago

Field Service Engineer (Regulated Industry)

Rockville, MD

Full-time

Onsite

Senior Level

5+ years exp

Mentor Technical Group (MTG) is a world leader in life science engineering and technical solutions, providing support for the FDA-regulated industry. The Field Service Engineer is responsible for ensuring compliance with safety and efficacy guidelines, performing maintenance and repairs on laboratory equipment, and documenting all service activities in the CMMS systems.

BiotechnologyFacility ManagementLife Science

Responsibilities

Collect service reports for CM, PM, Cal, Qual and upload copy to CMMS work order

Ensure Field Service Report completion and follow-up actions are documented in CMMS

Asset Status Labeling (e.g., calibration labels)

Physical Inventory

Escort Vendors (Third Party) and ensure compliance with facility policy and work standards

Ensure Vendors comply with PPE policies (Lab Coat, Safety Glasses, Gloves)

Triage instrument up to 30 minutes to determine if instrument/equipment is repairable on-site

Perform PMs/Cal service if applicable and within skillset

Own Work Orders for on-site instrument repair:

Instrumentation for all equipment that Engineer is trained/certified on

CATI, II or III as defined by Engineer level supporting site

Client and non-Client instrumentation

Create Work Requests on multiple CMMS systems and Notify Manager/Planner of required off-site instrument repair needs

Complete work documentation in CMMS systems (comply with data integrity)

Assist with installation / decommissioning of equipment

Tags equipment “Out of Service” if, upon calibration, the equipment cannot be brought back into the calibration tolerances

Qualification

Laboratory equipment troubleshootingGMPISO standardsComputerized Maintenance Management SystemMS Office applicationsTechnical writing skillsCustomer service skillsInterpersonal skillsClear communicationOrganizational skills

Required

Bachelor's degree is required; Sciences or Engineering is preferred

Minimum of five (5) years professional experience with research and/or manufacturing laboratory equipment/instrumentation within the regulated industry

Requires good technical writing skills

Computer literacy with MS Office applications (Word, Excel, Power Point, Outlook) and Computerized Maintenance Management System (CMMS), (e.g. Maximo)

Above average organizing, analyzing and a minimum of math (practical application of fractions, percentages, ratios, proportions, basic algebra) to determine organizational, Customer and regulatory problems and formulate corrective action plans

Requires effective interpersonal skills as demonstrated through prior experience

Ability to work independently under minimal guidelines and supervision

Working knowledge of applicable regulations and standards, including, but not limited to, GMP, GDP regulations and ISO standards

Demonstrated ability troubleshoot laboratory equipment and instrumentation

Clear Communication and Customer Service skills