Caris Life Sciences · 11 hours ago
Supervisor - Billing Operations, Patient Liaison
Irving, TX
Full-time
Onsite
Mid, Senior Level
5+ years expCaris Life Sciences is transforming cancer care and changing lives through precision medicine. The Supervisor - Billing Operations, Patient Liaison is responsible for resolving patient inquiries, supervising a team, and ensuring compliance with healthcare billing operations.
Artificial Intelligence (AI)BiopharmaBiotechnologyHealth CareLife Science
Responsibilities
Supervise a team of specialists handling inbound and outbound calls to explain services, offer financial assistance and secure payment when needed
Monitor team performance, including call volume, resolution rates, and adherence to productivity/quality standards
Provide daily coaching, feedback, and training on payer follow-up techniques and effective communication strategies
Assist staff with escalated patient calls and complex resolutions
Maintain staff schedules and manage workload to ensure timely and accurate follow-up of assigned accounts
Collaborate with peers and leadership to refine scripts, workflows, and call strategies
Ensure compliance with payer requirements, HIPAA, and internal policies
Serve as a liaison between staff and leadership, communicating updates, priorities, and expectations
Partner with leadership to support implementation of system enhancements and automation
Ensure team compliance with HIPAA, payer regulations, and Caris policies
Participate in internal audits and support corrective actions
Stay up to date on internal changes, requirements, and industry best practices
Qualification
Required
High School diploma or equivalent required
5–7 years of experience in healthcare billing operations, with at least 2–3 years in a supervisory or management role
Strong knowledge of CPT, ICD-10, HCPCS coding and revenue cycle management
Ability to lead cross-functional initiatives and manage timelines, resources, and deliverables
Demonstrated ability to lead teams, manage change, and drive performance in a fast-paced environment
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Access) and healthcare billing systems
Strong interpersonal, communication, and problem-solving skills
Preferred
Associate's or Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent work experience)
Familiarity with lab workflows and integration with billing systems
Experience with Data Analytics Tools
Proven ability to lead teams through organizational or system transitions
Experience in Precision Medicine or Oncology Billing
Focus on service, quality, and continuous improvement
Ability to analyze complex issues and develop effective solutions
Work effectively across departments to achieve shared goals
Understand and exceed internal and external client expectations
Thrive in a dynamic environment with evolving priorities
Company
Caris Life Sciences
Caris Life Sciences develops molecular profiling and AI-driven technologies to support precision medicine in oncology.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.86BKey Investors
BraidwellOrbiMedSixth Street
2025-06-18IPO
2025-04-07Private Equity· $168M
2023-01-19Debt Financing· $400M
Leadership Team
Luke Power
Chief Financial Officer
Brian Stengle
SVP, Chief Marketing Officer
Recent News
2025-12-22
2025-12-21
2025-12-19
Company data provided by crunchbase