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Bozeman Health · 1 month ago

Customer Service Representative (FT- 1.0FTE, Day Shift)

Bozeman, MT

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Bozeman Health is a healthcare organization seeking a Customer Service Representative. This role is responsible for providing effective customer service to patients and internal departments while managing inquiries and resolving complaints efficiently.

Health CareHospitalMedical

Responsibilities

Answer phones to respond to all inquiries made by patients, internal departments and other medical facilities. Learn to manage between 65-80 inbound and outbound calls per day

Make outbound calls to contact patients about their balances, offer financial assistance options, payment arrangements or validating insurance coverages

Screen and rout patient calls to other departments efficiently

Respond to patient questions and needs by utilizing Epic efficiently

Maintain great working relationships and effective communication within the department and with other departments for the benefit of the patient

Qualification

Customer service experienceComputer proficiencyMedical terminologyHealthcare experienceJudgmentPatienceVerbal communicationWritten communicationInterpersonal skillsOrganizational skills