Elwyn · 2 months ago
Incident Coordinator/Investigator
Elwyn, PA
Full-time
Onsite
Entry, Mid Level
2+ years expElwyn is a mission-driven nonprofit that has been supporting individuals with autism, intellectual and developmental disabilities, and behavioral health challenges for over 170 years. They are seeking an Incident Coordinator/Investigator to ensure thorough investigations of incidents and compliance with state regulations, as well as to provide recommendations for service improvement. The role involves monitoring incident reports, conducting investigations, and training personnel on incident management best practices.
Non Profit
Responsibilities
Monitors Incident Reports (IRs), Significant Incident Reports (SIRs), and email mailboxes and reviews all IRs and SIRs to ensure completeness and determine appropriate and required action(s)
Ensures appropriate and timely filing and entry into designated systems within twenty-four (24) hours and to designated reporting regulators and agency(ies) per established deadlines, contracts, and regulations, where applicable
Reviews the IRs and SIRs with the appropriate service area representative - where appropriate, for possible support needed in guiding the teachers, vice principals, principals, and staff with appropriate corrective action/plan
Where applicable, follow up with the vice principal, teacher, or staff to be informed on the submission of related necessary reports with Childline and/or law enforcement to ensure regulatory compliance
Where applicable, refer and coordinate incidents with the Title IX Coordinator
Develops a tracking sheet for incident tracking, and tracks IRs and SIRs for trending (e.g., abuse/neglect cases, peer-to-peer abuse, etc.) to determine training or other necessary follow-up
Analyzes the IRs and SIRs monthly and reports incidents and trends to program leadership quarterly in Continuous Quality Improvement meetings to improve processes and procedures to maintain regulatory compliance
Trains personnel on incident management and mandated reporting to ensure processes and best practices are followed
Participates in policy development (e.g., operations, risk management, quality improvement) for Children Services
Maintains a regular weekly schedule for the administrative review wrap-up meeting to go over completed investigations in a timely manner
Finalizes all reportable incidents in the incident management system or reports to the required funding agency within thirty (30) days of the incident date, or extended date
Conducts Investigations by: Identifying investigatory question(s), Adhering to the Family Education Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA) and other applicable state privacy laws, regulations, and requirements during the completion of interviews and always during the collection of documentation and information, Securing all statements, evidence, etc., appropriately, and securing the scene, when possible, Interviewing victim(s), witness(es), target(s) as soon as possible, once the investigation begins, Collecting direct, demonstrative, and documentary evidence, including collecting and managing physical evidence and ensuring Chain of Custody, Identifying, sorting, classifying, reconciling, and analyzing evidence collected, Completing an investigation report, Presenting the investigatory results and report to the administrative team
Reviews all investigatory statements thoroughly to ensure identification of additional target(s) and follows up, as appropriate, to ensure all required actions are taken by the appropriate party, including identifying any additional reportable incidents, entering new incidents into the appropriate system and determining whether another separate investigation is required
Provides information, and support, including ensuring that the Director of Labor Relations is notified of any involvement of represented staff or connecting with the service area’s Human Resources Business Partner on any staff participation issues with other staff
Adheres to the elements of objectivity, speed, and thoroughness while conducting investigations to come to the best resolution possible
As Incident Coordinator, ensures administrative team uses a preponderance of the evidence standard to determine substantiated findings
Consistently demonstrates the ability to anticipate future needs or problem areas and suggest effective action
Obtains and maintains current knowledge of regulatory standards and updates relative to Elwyn’s Children’s Services programs
Maintains a current ODP Certified Investigators manual (received as part of formal training)
Completes Peer Reviews of investigations and participates in the review of own investigations (e.g., lessons learned) to become more proficient in job duties
As a mandated reporter, demonstrates responsibility through responsiveness to others and competent follow up on risk management matters requiring additional attention
Travels to sites to conduct investigations
Obtains and maintains Certified Investigator training and credentialing
Performs other duties as assigned
Qualification
Required
High school diploma or graduate equivalency diploma (GED); bachelor's degree in the field of human services or related field preferred
Two (2) years of experience as an investigator or equivalent investigatory experience
Obtain and maintain Pennsylvania Certified Investigator status (if not certified investigator upon hire, must complete the certified investigator training within six (6) months of hire) regardless of state or program allowing for a consistent and thorough understanding of the investigatory process
One (1) year experience working directly with people with intellectual, developmental, or medical disability(ies)
Knowledge of investigation policies, procedures, and standards required per applicable regulations, payors, and state agencies
Must possess high ethical standards, a reputation of honesty and credibility, versatile interviewing abilities, good judgment and flexibility
Highly developed organizational skills
Excellent customer interaction, collaboration, presentation, and written and verbal communication skills
Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; ability to learn and independently use internal and external investigation reporting and management systems
Demonstrated strong attention to detail
Knowledge of the population Elwyn serves including children and adults with behavioral health issues, and intellectual, developmental, and physical disabilities
Ability to independently write comprehensive reports in English with proper grammar and spelling; ability to present findings clearly and objectively
Ability to work in a potentially emotion-filled environment
Ability to conduct interviews in a variety of locations, including but not limited to licensed facilities, group homes, and community settings; availability to travel for business, to work flexible work hours, as needed with some overnight travel
Ability to work in environments where individuals with behavioral issues may be present
Completion of Direct Support Professional (DSP) I training during first six (6) months of employment and DSP II during second year of employment, or earlier
Must have current, valid driver's license in state of residence, two (2) years driving experience in the United States, and acceptable driving record
Preferred
Bachelor's degree in the field of human services or related field
Experience with an Electronic Health Record
Benefits
Generous Paid Time Off
Comprehensive Medical/Dental/Vision Benefit Packages
Earned Wage Access/On-Demand Pay
Paid On-the-Job Training
Tuition Reimbursement
Career Advancement Opportunities and Growth
Flexible Schedules
Retirement Savings Plan
Company
Elwyn
Elwyn is proud to be a premier provider of support, treatment, and education for individuals with intellectual and developmental disabilities (I/DD), autism, and behavioral health challenges in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chuck McLister
President and Chief Executive Officer
Nikole Cabrey
Chief Financial Officer
Recent News
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