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LTIMindtree · 3 months ago

Desktop Support Analyst

Albany, NY

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $60K/yr

LTIMindtree is seeking a Desktop Support Analyst to provide hands-on support in Albany, NY. The role involves troubleshooting and supporting Microsoft and Apple operating systems, managing device deployments, and ensuring effective communication with clients.

ConsultingEnterpriseInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

In office hands and feet support 5 days a week

Knowledge of Microsoft and Apple laptop operating systems

Strong knowledge of device builds and deployment functions

Capable with software installation configuration and troubleshooting Knowledge of Bitlocker encryption

Network VPN connectivity

Voice support

Hardware support Apple Dell HP and Lenovo

Equipment delivery and setup deskside support

Strong customer service and communication skills

Familiar with ITSM Ticketing tools like SummitAI and ServiceNow

Familiar with asset management practices

Familiar with software delivery toolsets Intune or SCCM

Familiar peripheral delivery and set up Headsets Monitors Printers

Must have strong written and oral communication skills

Insurance Domain Knowledge

Strong ability to work with client stakeholders

Requirement Review and Work Effort Estimation

Qualification

Windows ServerEUC Desktop EngineeringAzure Virtual DesktopMicrosoft operating systemsApple operating systemsITSM Ticketing toolsBitlocker encryptionNetwork VPN connectivityCustomer serviceInsurance Domain KnowledgeRequirement ReviewWork Effort EstimationCommunication skills

Required

In office hands and feet support 5 days a week

Knowledge of Microsoft and Apple laptop operating systems

Strong knowledge of device builds and deployment functions

Capable with software installation configuration and troubleshooting Knowledge of Bitlocker encryption

Network VPN connectivity

Voice support

Hardware support Apple Dell HP and Lenovo

Equipment delivery and setup deskside support

Strong customer service and communication skills

Familiar with ITSM Ticketing tools like SummitAI and ServiceNow

Familiar with asset management practices

Familiar with software delivery toolsets Intune or SCCM

Familiar peripheral delivery and set up

Strong written and oral communication skills

Insurance Domain Knowledge

Strong ability to work with client stakeholders

Requirement Review and Work Effort Estimation

Mandatory Skills: Windows Server, EUC Desktop Engineering, Azure Virtual Desktop

Ability to Commute: Albany, NY 12203 (Required)

Ability to Relocate: Albany, NY 12203: Relocate before starting work (Required)

Work Location: In person

Benefits

401(k)

Dental insurance

Health insurance

Company

LTIMindtree

Glassdoor3.6

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.

Founded in 1996

Mumbai, Maharashtra, IND

10001+ employees

https://www.ltimindtree.com

H1B Sponsorship

LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2651)

2024 (2855)

2023 (2267)