Apply on Employer Site

Devoted Health · 10 hours ago

Clinical Associate - Primary Care

United States

Full-time

Remote

Entry Level

$22/hr - $23/hr

2+ years exp

Devoted Health is focused on dramatically improving the health and well-being of older Americans. The Clinical Associate will be an integral part of the interdisciplinary virtual and home-based medical practice, providing support through telehealth visits and care coordination for members.

Elder CareElderlyHealth Care

Comp. & Benefits

Responsibilities

Preparing members to feel comfortable and at ease with video onboarding, prior to their telehealth visit with a Devoted Medical provider (if necessary)

Working with our home health partners to coordinate DME and skilled nursing services

Coordinating for members to obtain lab testing and imaging, and to track results diligently to ensure that they are reviewed by the ordering clinician when applicable

Notifying members of lab results and helping to coordinate follow care at the direction of the clinician

Coordinating with DM Providers on medical record collection, information gathering, setting up and confirming appointments, and submitting outbound communications from Devoted Medical

Helping triage clinical and non-clinical issues from members to the appropriate teams (clinicians, practice management, high risk nurse, social worker)

Following up with members post ER and Dispatch Health visits to assess for status and follow up as needed

Serving as an advocate for our members when they call Devoted Medical for care coordination issues, both through answering and returning phone calls

Reviewing internal program referrals, sending welcome kits and other educational materials

Qualification

Certification of Medical AssistantPatient facing experienceTelehealth experiencePrimary care experienceBilingual English/SpanishCare coordinationCommunicatorCompassionEmpathyOrganizational skillsAdaptability