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Ticket Crushers, A Law Corporation · 2 hours ago

Case Manager

Jacksonville, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Crisprecruit is a firm specializing in Immigration and Human Rights Law, dedicated to helping immigrants achieve legal status in the United States. As a Case Manager, you will manage a high volume of client cases, ensuring that each individual receives the support and guidance they need throughout their immigration journey.

ConsultingLaw EnforcementLegalProfessional Services

Growth Opportunities

Responsibilities

Serve as the primary point of contact for clients, primarily Spanish-speaking, providing consistent updates, guidance, and reassurance throughout their case

Oversee the lifecycle of 300 or more active client matters, tracking progress, deadlines, and task completion within MyCase to ensure every case advances efficiently

Collect, review, and maintain all client evidence, correspondence, and filings in an organized digital system, ensuring records are complete and easily retrievable

Accurately log all client interactions, updates, and case milestones in MyCase to support team visibility and ensure consistent communication

Monitor and process all incoming mail and government case notifications through Lawfully and Serenade eImmigration, ensuring each update is accurately logged, filed, and communicated to clients without delay

Assign and monitor case-related tasks across the team, including attorneys, paralegals, and intake staff, ensuring timely completion

Participate in weekly meetings with attorneys and other case managers to review progress, escalate issues, and ensure full case coverage

Prepare professional written communications, including notices, letters, and update emails, using standardized templates. Ensure all correspondence reflects accuracy, empathy, and the firm’s commitment to excellent client service

Contribute to improving systems and workflows that enhance client satisfaction and team efficiency

Qualification

Bilingual FluencyCase ManagementTechnology ProficiencyOrganizational ExcellenceProactive Problem SolverEmpathyLearning MindsetProfessionalismEmotional IntelligenceTeam CollaborationAdaptability

Required

At least 2 years of experience in case management

Full professional proficiency in Spanish and English, both spoken and written

Exceptional attention to detail and the ability to manage a high-volume caseload while maintaining accuracy and composure

Comfortable using MyCase, Lawfully, and Serenade eImmigration, as well as Google Workspace, Microsoft Word, and cloud-based systems

Demonstrates initiative and sound judgment in resolving client issues without constant supervision

Compassionate communicator who can handle sensitive client situations calmly and respectfully

Open to learning firm systems, immigration workflows, and AI-assisted tools that support efficiency and client communication

Works effectively within a supportive, multicultural team that values cooperation, communication, and mutual accountability

Maintains confidentiality, accuracy, and empathy when handling client information

Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success

Preferred

Prior exposure to immigration law

Prior experience in legal, administrative, or client-service roles, especially in immigration or humanitarian law

Benefits

Paid Time Off: Enjoy the time you need to recharge with paid vacation, holidays, and personal days that promote a strong work-life balance and overall well-being.

Health, Dental, and Vision: Access comprehensive health benefits designed to keep you and your family supported, healthy, and cared for.

Retirement: Plan for your future with a firm-sponsored retirement program that helps you build lasting financial security.

Maternity Leave: The firm provides dedicated parental leave options that support employees during significant family milestones.

Company

Ticket Crushers, A Law Corporation

The experienced attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI Law Firm represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI") charges.

Founded in 2015

San Francisco, California, USA

2-10 employees