CarGurus · 2 months ago
Trust and Safety Specialist
Boston, Massachusetts, United States
Full-time
Onsite
Entry, Mid Level
2+ years expCarGurus is the largest and fastest-growing automotive marketplace, focused on bringing trust and transparency to car shopping. The Trust and Safety Specialist is responsible for maintaining Marketplace Integrity and Payment Service functions, ensuring the platform remains trustworthy and safe for users by managing sensitive data and supporting operational processes.
AutomotiveClassifiedsPrice ComparisonShopping
Responsibilities
Reviewing user-generated content and listings for policy violations, mitigating suspicious activity as needed
Support fair and transparent auction moderation processes, using sound judgment to resolve escalations and foster marketplace trust
Verify buyer and seller identities and review auction cases to prevent fraud, ensure compliance, and document outcomes using dedicated tools
Moderate vehicle adverts and real-time advert changes for accuracy, legitimacy, and adherence to platform policies, approving or rejecting as appropriate
Collaborate across teams to log decisions, respond to alerts, and address possible scams or non-compliance, maintaining high operational standards
Process change of ownership for dealer customers and perform functions tied to maintenance of dealer database accuracy across internal tools
Serve as operational point of contact and provide backup across key workflows including payment and vehicle ontology operations, collaborating effectively with cross-functional partners on the Marketplace Integrity and Payment Services team within Trust and Safety
Executing operational playbooks for handling account or transaction fraud
Applying risk management frameworks and recommending process improvements for emerging threats
Participating in post-incident reviews and updating documentation of playbooks and escalation procedures
Qualification
Required
2-4 years of experience in operations, trust & safety, marketplace integrity, or a similar domain
Demonstrated knowledge of marketplace data systems, fraud prevention tactics, and regulatory compliance
Superior analytical and problem-solving skills, particularly in time-sensitive situations
Strong interpersonal and collaborative abilities, with excellent written and verbal communication
Comfortable navigating ambiguity, multi-tasking, and adapting to evolving operational responsibilities
Bachelor's degree in a related field or equivalent professional experience
Benefits
Equity for all employees
Career development and corporate giving programs
Employee resource groups (ERGs) and communities
Flexible hybrid model
Robust time off policies
Daily free lunch
New car discount
Meditation and fitness apps
Commuting cost coverage
Company
CarGurus
CarGurus is an online automotive destination that assists users in contacting sellers and comparing local listings for new and used cars.
1001-5000 employees
H1B Sponsorship
CarGurus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (38)
2023 (36)
2022 (50)
2021 (27)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$1.75M2022-08-11Post Ipo Secondary
2017-10-11IPO
2017-08-16Series A· $1.75M
Leadership Team
Jason Trevisan
Chief Executive Officer
Ben Kasdon
Vice President, Product
Recent News
2025-12-30
Investor's Business Daily
2025-12-16
MarketScreener
2025-12-09
Company data provided by crunchbase