Invited · 2 weeks ago
Outside Services Supervisor
Mansfield, TX
Full-time
Hybrid
Entry Level
1+ years expInvited is a leading company in the hospitality and service industry, focused on building relationships and enriching the lives of its members and guests. The Outside Services Supervisor is responsible for overseeing the outside services team, ensuring exceptional customer service and operational efficiency in golf operations. This role includes supervising staff, maintaining service areas, and collaborating with other golf operations staff to provide a high-quality experience for guests.
EventsFantasy SportsGaming
Responsibilities
Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training, to ensure consistent delivery of service excellence
Monitor staff time reporting to ensure accuracy and compliance with club policies, addressing any discrepancies promptly and professionally
Assist golfers with bag loading, club cleaning, and play preparation while offering etiquette guidance and answering questions. Provide post-round support, including cleaning and transporting clubs to vehicles
Oversee the cleanliness, organization, and functionality of all outside service areas, including the golf cart fleet, club storage, and practice facilities. Promptly address maintenance needs or equipment issues, ensuring optimal readiness at all times
Collaborate with other golf operations staff, such as range attendants, marshals, and starters, to ensure smooth and efficient service delivery across the course
Ensure all outside service areas, including the pro-shop, practice areas, and cart staging zones, are tidy, free of debris, and well-organized
Monitor and ensure the timely completion of daily assignments in accordance with club standards, including practice facility preparation, pro-shop stocking, and maintaining clean and organized workspaces
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management
Follow all company, club, and department policies, procedures, and instructions
Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
Support the overall efficiency of the team by collaborating and contributing to the club’s goals
Qualification
Required
High school diploma, GED, or equivalent
A minimum of 1 year of experience in a similar role or strong knowledge of golf
Preferred
Strong communication skills, with the ability to interact effectively with members, guests, and staff
Strong knowledge of golf etiquette, rules, and best practices
A positive attitude and commitment to providing outstanding service
High attention to detail and reliability
Company
Invited
Invited is a dynamic lifestyle company that brings people together that has redefined the private club industry.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Pillsbury
CEO
Eric Dugan
SVP, Chief Accounting Officer
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