Point72 · 3 months ago
ITSM Developer
New York, United States
Full-time
Onsite
Senior Level
$175K/yr - $245K/yr
5+ years expPoint72 is a leading global alternative investment firm focused on delivering superior returns through innovative investing strategies. As an ITSM Developer, you will design, develop, and implement solutions on the ServiceNow platform to enhance IT service delivery and collaborate with cross-functional teams to ensure successful integration with enterprise systems.
FinanceAsset ManagementFinancial Services
Responsibilities
Support the transition to a new service management platform
Design, develop, and implement custom applications and integrations on the ServiceNow platform to meet business requirements
Configure ServiceNow modules, workflows, and user interfaces to optimize functionality and user experience
Develop and maintain integrations between ServiceNow and other enterprise systems using APIs and other integration tools
Identify opportunities for automation within ITSM processes and implement solutions using ServiceNow capabilities
Provide technical support and troubleshooting for ServiceNow-related issues, ensuring timely resolution and minimal disruption
Create and maintain technical documentation, including design specifications, test plans, and user guides
Work closely with IT teams, business stakeholders, and external vendors to gather their requirements and deliver solutions that align with organizational goals
Stay updated with ServiceNow features and industry best practices to continuously enhance platform capabilities
Qualification
Required
Bachelor's degree in a technology related field or a minimum of 5 years of relevant recent experience
Proven experience as a ServiceNow developer/engineer, with a strong track record of successful ServiceNow implementations, including scripting, UI policies, business rules, and client scripts
Experience with web technologies such as JavaScript, HTML, CSS, and REST/SOAP web services
Experience with Devops tools and engineering frameworks such as CI/CD Pipelines, code repo tools like Github, and code quality tools such as sonarqube
Familiarity with ITSM processes and frameworks such as ITIL
Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and strong attention to detail
Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)
Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies
Commitment to the highest ethical standards
Benefits
Fully-paid health care benefits
Generous parental and family leave policies
Mental and physical wellness programs
Volunteer opportunities
Non-profit matching gift program
Support for employee-led affinity groups representing women, minorities and the LGBTQ+ community
Tuition assistance
A 401(k) savings program with an employer match and more
Company
Point72
Point72 invests in multiple asset classes and strategies worldwide.
1001-5000 employees
H1B Sponsorship
Point72 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (42)
2023 (48)
2022 (35)
2021 (42)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$45.17M2012-06-15Series Unknown· $45.17M
Leadership Team
Nanssia Fragoudaki
Chief Operating Officer for Technology
S
Sam Wadhams
Senior Manager, Corporate Communications
Recent News
2026-02-03
2026-01-15
Company data provided by crunchbase