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NationsBenefits · 1 day ago

Network Support Specialist

Plantation, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits. The Network Support Specialist is responsible for supporting the Nation’s Transportation nationwide provider network, managing complex inquiries, resolving payment and trip-related issues, and providing real-time operational support across multiple systems.

Government Administration

H1B Sponsor Likely

Responsibilities

Act as the first line of support for all in-network transportation providers via inbound calls, Zendesk tickets, sms, and email

Resolve complex inquiries regarding trip assignments, incentive structures, and payment discrepancies — not just route them

Access and interpret financial and operational data in NetSuite and other systems to explain payment statuses and trip metrics

Triage and escalate issues quickly and accurately to Dispatch, Payments, or Provider Operations when specialized intervention is needed

Maintain strict SLA compliance for response and resolution times

Document all support interactions in detail within Zendesk and CRM tools for accountability and performance tracking

Identify process gaps and recurring issues, communicating patterns to leadership for continuous improvement

Represent NationsBenefits Transportation professionally in every interaction, ensuring providers receive accurate and compliant guidance

Master multiple platforms simultaneously, toggling between systems efficiently to deliver timely solutions in live support environments

Qualification

ZendeskNetSuiteTechnical aptitudeAnalytical thinkingMultitaskingVerbal communicationWritten communicationDetail-oriented

Required

Minimum 2–3 years of professional experience in a high-volume support, dispatch, or network operations role

Proven ability to handle 50+ calls or tickets daily while maintaining accuracy and composure

Advanced proficiency in Zendesk (ticket management, macros, tagging, and reporting) and NetSuite (payment lookups, vendor data verification)

Strong technical aptitude — able to quickly learn and navigate multiple software platforms, internal dashboards, and payment systems

Exceptional verbal and written communication skills — professional, clear, and concise under pressure

Analytical thinker capable of diagnosing and resolving system-based or policy-driven issues without hand-holding

Detail-driven and accountable — consistently documents actions, meets metrics, and follows standard operating procedures

Ability to multitask across multiple screens and systems while maintaining a high level of accuracy

Preferred

transportation

healthcare

logistics

SaaS

Prior experience in transportation, healthcare support, or vendor network management is strongly preferred

Company

NationsBenefits

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.

Founded in 2015

Plantation, Florida, US

1001-5000 employees

http://www.NationsBenefits.com

H1B Sponsorship

NationsBenefits has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (8)

2023 (4)

2022 (1)

2021 (5)

2020 (1)