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Safety National · 1 day ago

Manager, Insurance Operations, Cyber Liability

St Louis, MO

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $98K/yr

3+ years exp

Safety National is a leading specialty insurance and reinsurance provider, committed to building careers with purpose. The Manager of Insurance Operations – Cyber Liability will support the Cyber Liability Insurance practice by driving operational excellence, managing underwriting processes, and ensuring compliance while improving customer experiences.

Financial ServicesInsurance

Comp. & Benefits

No H1B

Responsibilities

Supporting the growing Cyber Liability Insurance practice

Driving operational excellence by managing the end-to-end processes that support underwriting, policy issuance, and broker communication

Collaborating closely with regional underwriting teams, overseeing submissions and renewals, generating policy documentation and invoices, and upholding service standards and data integrity

Identifying opportunities to streamline servicing processes, leading defect elimination projects, participating in system enhancements, and ensuring compliance with guidelines and regulations

Facilitating training, monitoring performance metrics, and championing superior internal and external customer experiences

Qualification

Cyber Liability InsuranceCustomer Operations ManagementData AnalysisMicrosoft ExcelInsurance DesignationsProject Management PrinciplesCustomer Support ExperienceCommunicationTeam Leadership

Required

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview

Demonstrated client services or customer support experience in insurance or financial industry operations

3 or more years of Property/Casualty Insurance or other financial industry customer operations/servicing experience with strong knowledge of specialty lines, especially Cyber Liability

3 or more years of experience managing and/or directing customer operations, analyzing metrics, and implementing efficiency improvements

Strong technical proficiency including Microsoft Excel, Visio, Word, and PowerPoint

Excellent communication skills and ability to engage with cross-functional teams and brokers

Familiarity with project management principles and user acceptance testing