Redwood Credit Union · 3 months ago
Vice President of Payments
Napa, California
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$188K/yr - $221K/yr
10+ years expRedwood Credit Union is seeking a Vice President of Payments to strategically plan, direct, and lead the Card Services and Electronic Services departments with an emphasis on providing an excellent Member experience. The role involves overseeing member experience, managing operations, and driving growth in card and electronic services programs.
Finance
No H1B
Responsibilities
Review and identify cost-effective utilization of all resources by leading and directing the management of human capital to ensure the availability of skills and abilities needed to meet RCU’s Vision, Mission, Values, and service doctrine
Responsible for the total Member experience, while managing the day-to-day card and electronic services operations through direct staff reports
Responsible for Card and Electronic Services programs performance by analyzing information and recommending opportunities for current and future growth
Resolve problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action
Supervise staff goals, training, resources, support, feedback, and accountability. Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships
Drive effective interface with other RCU departments by directing/serving project teams and acting as the designated backup for the SVP in various meetings as necessary
Further achievement of payments goals by directing strategic and operational activities including credit card portfolio management, checking/debit card programs, rewards program, digital wallet/tokenization, ACH/check processing, mobile deposit and digital banking integration, while also actively seeking ways to change and improve the business units going forward
Optimize origination, activation and utilization of card and electronic services products and features through a variety of distribution channels including an inbound call center, online, mobile and direct through the RCU branches
Assure timely and quality completion of strategic objectives by defining priorities, assigning key tasks, measuring results, and following through to ensure accountability
Ensure compliance with pertinent Visa rules, government rules and regulations
Evaluate and adjust procedures, criteria, documents and forms while partnering with SVP to assure efficiency, compliance, and quality
Assist in developing and implementing card and electronic services fraud risk management strategies that reduce risk to appropriate levels for RCU while also being sensitive to individual Member needs and experiences
Establish and monitor reports designed to keep the SVP and Senior Leadership Team informed of all relevant activities and issues, including timely preparation of monthly status reports
Recommend short-and long-term goals, strategies, objectives, and programs for payments-related activities
Develop and implement card portfolio management strategies that will meet or exceed return on equity targets while providing targeted loan growth
Develop promotional programs in coordination with the Marketing Department, e.g. flyers, brochures, advertisements, and newsletter articles
Qualification
Required
Strong communication and presentation skills
Excellent interpersonal skills, as well as the ability to maintain credibility and engender trust
Thorough knowledge of all aspects of financial institution credit and debit card payment methods, practices and services, economics and credit dynamics, as well as laws, rules, and regulations
Exceptional management skills
Strong negotiation skills
Skill in the operation of a personal computer with use of word processing, spreadsheet, and presentation software
Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop effective approaches
Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans
Ability to lead, motivate, and supervise team members
Ability to establish and maintain effective working relationships with a diverse group of people including Board Members, regulators, Members, team members, attorneys, vendors, and other parties
A combination of education and experience equivalent to a bachelor's degree in business administration, finance or closely related field
A minimum of ten years of management experience in the payments space, including debit and credit card and/or electronic payments programs
A minimum of three years of progressive leadership experience
Benefits
Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!
Company
Redwood Credit Union
Redwood Credit Union is a banking establishment that assists customers in achieving financial well being.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Kreitzer
VP Mortgage Lending
Jeff Street
Vice President of Product and Service Innovation
Recent News
Morningstar.com
2025-09-12
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