The Salvation Army · 3 months ago
Overflow Intake Workers (Nov 2025-Mar 2026)
Hartford, CT
Full-time
Onsite
New Grad, Entry LevelThe Salvation Army is a community-focused organization dedicated to providing support and services to those in need. They are seeking Overflow Intake Workers to provide supervision and support to clients accessing no-freeze programs, ensuring a safe and supportive environment while maintaining necessary records and facilitating communication.
CharityNon ProfitRehabilitation
Responsibilities
Provide daily supervision, monitoring, reporting, and technical support services to clients accessing no-freeze programs; maintain appropriate records in addition to ongoing written and verbal communication with the supervisor regarding daily client activities; and facilitate an emotional and physical environment conducive to enhancing positive client morale and stabilization
Alert the supervisor immediately of any concerns regarding parent/child interactions
Assist in cleaning and maintenance of the facility
Assist in preparing meals/food for shelter guests
Assist with routine personal hygiene as needed (i.e., provide toiletries and instruction in their proper use)
Attend and participate in all mandatory staff meetings and trainings
Authorize and complete requests for hotel stays
Complete incident reports
Complete intakes on households unable to be diverted/triaged to other shelters
Complete the discharge procedure each day
Conduct security checks in and around the premises to ensure everyone’s safety
Contact area shelters to facilitate the transfer of clients from the No Freeze Program to a more stable shelter placement
Ensure there is always a 125 staff-to-adult resident ratio. Staff must stay on duty until coverage arrives. During shift changes, brief staff on client issues or concerns
In a medical emergency or if an accident occurs on the property, call 911
Keep the staff area stocked with copies of all appropriate forms
Maintain donations as instructed
Perform all required shift tasks before the completion of each shift
Provide a supportive and encouraging environment, along with one-on-one support to residents
Provide coverage for the facility by monitoring the doors and answering the phone
Provide crisis intervention and the necessary support and resources to residents when situations arise
Report to all scheduled shifts on time and ready to perform duties. Plan for coverage if unable to report to work and follow the supervisor's call-out procedures
Screen prospective residents for possible admission following Greater Hartford CAN’s cold weather protocol
Store, provide, and make available the resident’s medication when necessary
Qualification
Required
High School diploma or GED required
Ability to establish and set appropriate limits with people served to help them gain skills and confidence
Ability to maintain confidentiality in all aspects of the work environment
Ability to work collaboratively with other personnel, service providers, and professionals
Ability to work in a fast-paced environment and work well under pressure
Basic computer knowledge of Microsoft Office
Capacity to maintain a role to empower clients and to intervene appropriately to meet service goals
Commitment to empowering others to solve their problems
Committed to working with the homeless population
Conviction about the capacity of people to grow and change
Must be empathetic and caring
Must have a minimum availability of three shifts weekly
Must possess a valid driver's license
Sensitivity to cultural and socioeconomic characteristics of the population served
Willing to work weekends, evenings (including overnights), and holidays is required
Must complete KeepSAfe and other required training upon hire
Will respect and promote the interests of The Salvation Army
Preferred
Experience working with at-risk populations or people experiencing homelessness preferred
Fluency in the English language is required; Spanish-speaking ability is preferred
Company
The Salvation Army
The Salvation Army is a charity organization that focuses on rehabilitation, job training, veterans, and grassroots services.
Founded in 1865
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.06MKey Investors
Community Foundation of the Mahoning ValleyTimken Foundation of Canton
2025-07-08Grant· $0.01M
2023-06-30Grant· $0.05M
Leadership Team
Michelle Dressler, MBA
Territorial Finance Secretary (CFO)
Clarence White
Chief Information Officer
Recent News
2026-01-07
Canada NewsWire
2025-11-18
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