New England Water Environment Association (NEWEA) · 2 months ago
Client Service Leader – Water and Wastewater Services
Boston, MA
Full-time
Onsite
Senior Level, Lead/Staff
15+ years expNew England Water Environment Association (NEWEA) is seeking an experienced Client Service Leader to lead client engagement and business development for municipal water services. This role involves developing client engagement strategies, managing client portfolios, and contributing to the financial performance of projects within a client portfolio.
Non ProfitService Industry
Responsibilities
Developing client engagement strategies and pursuit plans for new water, wastewater and environmental business in the New England region
Aligning CDM Smith’s firm-wide strategies with local business development activities
Being responsible of the overall financial performance of projects within a client portfolio
Being a highly visible advocate of CDM Smith through active participation in professional and industry organizations
Assembling and leading client and project teams to meet client needs and project requirements
Developing and managing proposal efforts and presentations
Implementing CDM Smith’s Sales Delivery Process and proactive use of CDM Smith’s sales tools
Negotiating critical issues with clients and potential teaming partners and subconsultants
Development of technical approaches and strategies
Assisting on individual projects and meeting billable hour targets
Meeting annual sales goals from both existing and new clients
Managing business development budgets and costs
Engaging in routine coordination with other area client service leaders and internal business units to meet business objectives
Following and implementing CDM Smith’s standardized business practices
Participating in CDM Smith’s training program to reinforce core competencies of the client service leader position and obtain requisite certifications within 6-months of onboarding
Adhering to CDM Smith’s Core Values
Qualification
Required
Bachelor's degree
15 years of related experience
Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands
Equivalent additional directly related experience will be considered in lieu of a degree
Preferred
15 years of experience with municipal water or wastewater projects since obtaining Bachelors degree
Previous experience winning/managing water/wastewater projects in the greater New England market (southeastern MA highly preferred)
Strong client relationships with water/wastewater clients in the New England water market
Bachelors degree in an engineering discipline and/or Professional Engineer (P.E.) certification
Strong interpersonal, time management, organization, and listening skills
Company
New England Water Environment Association (NEWEA)
The New England Water Environment Association (NEWEA) is a non-profit, educational, and technical organization, which has been dedicated to preserving, protecting, and managing the New England water environment since 1929.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase